Dean of Student Services & Student Success

Lower Columbia College; Longview (WA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Lower Columbia College in Longview, WA seeks a Dean of Student Services to provide innovative leadership for advising, testing, financial aid, disability access, and enrollment programs. The role drives the student lifecycle from onboarding to degree completion, partnering with academic leadership to align resources with student success.

The Dean oversees conduct reviews, campus wellbeing, and Commencement logistics, serves as the conduct officer, and leads the Student Services Leadership Team.

Qualifications

• Master's degree in student services administration, counseling, educational administration, or a closely related field.
• Three years of student services leadership experience in higher education.
• Exceptional written and oral communication skills.
• Strong personnel management skills, including the ability to manage multiple functions and organize financial and human resources to meet goals and objectives.
• Proven track record of collaborating across teams to support and empower demographically and academically diverse student populations.
• Experienced strategic and proactive problem solver who actively identifies inefficiencies, and fosters a culture of continuous improvement.
• Proficient in modern software tools with a proven ability to learn and master new technologies quickly.

Responsibilities

• Provide leadership, strategic planning, and supervision for Student Services areas.
• Create and sustain a positive, inclusive work environment that supports staff growth, accountability, and professional development; model high standards of professionalism and ethical leadership.
• Recruit, hire, mentor, supervise, and evaluate staff.
• Oversee onboarding and holistic student support model aligned with Guided Pathways and other best practices.
• Collaborate with instruction and student services leaders to design and implement evidence-based, data-driven, high-impact practices that improve student satisfaction, retention, persistence, and completion.
• Serve as the College’s designated Student Conduct Officer, adjudicate student appeals and grievances, and enforce the Student Code of Conduct in all academic student discipline issues.
• Ensure compliance with accreditation standards and applicable federal, state, and institutional regulations affecting Student Services (e.g., ADA, FERPA, Title IX).
• Oversee co-curricular student activities operations to foster an inclusive, vibrant community.
• Use technology and data to analyze enrollment, retention, and student success metrics to inform continuous improvement.
• Monitor department and project budgets; develop annual budget requests and participate in the College budgeting process.

Skills

Leadership

Communication

Collaboration

Strategic planning

Problem solving

Personnel management

Data-driven

Education

Master's degree in student services administration, counseling, educational administration, or closely related field

Tools

ctcLink/PeopleSoft

Job description

Lower Columbia College in Longview, WA seeks a Dean of Student Services to provide innovative leadership for advising, testing, financial aid, disability access, and enrollment programs. The role drives the student lifecycle from onboarding to degree completion, partnering with academic leadership to align resources with student success.

The Dean oversees conduct reviews, campus wellbeing, and Commencement logistics, serves as the conduct officer, and leads the Student Services Leadership Team.