Account Support Specialist - Inbound & Pre-Sales

ACV Auctions; Buffalo (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

ACV Auctions is seeking an Account Support Representative in Buffalo, NY to assist car dealerships across the U.S. with ACV's solutions. You will handle inbound calls and emails, troubleshoot issues, and guide customers through the platform in a collaborative, team-based environment.

The role emphasizes timely responses, documentation in Salesforce, and providing pre- and post-sales support to secure repeat business while maintaining high SLA performance.

Qualifications

• High School Diploma or equivalent required.
• 1 year administrative or customer service experience.
• Fluent English; Spanish a plus.
• Strong teamwork and collaboration skills.
• Ability to work independently and manage priorities.
• Familiarity with CRMs and standard office software.

Responsibilities

• Receive inbound calls and emails from ACV customers.
• Resolve inquiries using Salesforce and internal tools.
• Provide pre- and post-sales support to ensure repeat business.
• Document activities and strategies in Salesforce.
• Meet or exceed SLA targets and KPIs.
• Collaborate with Titles, Payments, Transportation, and Arbitration teams.

Skills

Customer service

Team player

Time management

Communication

Problem solving

Self-motivation

Education

High School Diploma or equivalent

Tools

Salesforce

GSuite

Microsoft Office

Job description

ACV Auctions is seeking an Account Support Representative in Buffalo, NY to assist car dealerships across the U.S. with ACV's solutions. You will handle inbound calls and emails, troubleshoot issues, and guide customers through the platform in a collaborative, team-based environment.

The role emphasizes timely responses, documentation in Salesforce, and providing pre- and post-sales support to secure repeat business while maintaining high SLA performance.