Dealership Service Advisor Dave Smith Motors Inc

Sonic Automotive, Inc.; Kellogg (ID); On-site; USD 68,000 - 83,000; Full time

Job summary

Sonic Automotive in Kellogg, Idaho, is seeking a Service Advisor to schedule service, greet customers, and provide accurate written cost estimates for labor and parts. You will establish promised times and keep customers informed of any changes, coordinating with technicians as needed.

Ideal candidates have a high school diploma, strong communication skills, and at least two years of dealership experience. ASE certification is preferred, and all applicants must be able to work in the USA and

Qualifications

• High school diploma or the equivalent.
• Two years of dealership experience.
• ASE certification preferred.
• Ability to read and comprehend instructions.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA.
• Must pass pre-employment testing including background checks, MVR, drug test, credit report and valid driver license.

Responsibilities

• Schedules service appointments.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts; establishes promised time.
• Contacts customers regarding changes to estimates or promised time; explains costs and time; obtains authorization for additional repairs.
• Test-drives the vehicle or refers to the test technician as necessary.
• Maintains CSI at least at manufacturer/branch average.
• Advises customers on vehicle care per manufacturer specifications.
• Follows safety policies and regulatory requirements.

Skills

Communication

Reading & comprehension

Dealership experience

Sales experience

Authorized to work in USA

Education

High school diploma

Job description

Job Description

• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for "hours per customer repair order written."
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation

$75,000-$75,000 per year