Dealership Performance & Training Strategist

NCM Associates; Mahwah (NJ); Hybrid; USD 65,000 - 85,000; Full time

Job summary

NCM Associates is seeking a Digital Services Specialist to enhance dealership performance and client success. This role requires a blend of consulting, training, and relationship management across various retailer accounts.

The ideal candidate will have over 5 years in retail automotive, strong analytical skills, and effective communication abilities. Be prepared for extensive travel (approximately 80% of the role) as you support 20-25 retailers per region.

Join us to make a significant impact on dealership operations and customer engagement through structured lead management.

Qualifications

• Minimum of 5 years of retail automotive experience; Sales Manager experience strongly preferred.
• Demonstrated ability to lead, coach, and motivate teams to drive performance improvement.
• Strong analytical and problem-solving skills, with experience evaluating workflows and implementing effective solutions.

Responsibilities

• Serve as the primary point of contact for assigned Volvo Regions and dealership accounts.
• Build and maintain strong relationships with Volvo National and Regional personnel.
• Conduct regular performance reviews using key KPIs, including lead engagement and close rates.

Skills

Retail automotive experience

Analytical and problem-solving skills

Communication skills

Project management skills

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

NCM Associates is seeking a Digital Services Specialist to enhance dealership performance and client success. This role requires a blend of consulting, training, and relationship management across various retailer accounts.

The ideal candidate will have over 5 years in retail automotive, strong analytical skills, and effective communication abilities. Be prepared for extensive travel (approximately 80% of the role) as you support 20-25 retailers per region.

Join us to make a significant impact on dealership operations and customer engagement through structured lead management.