Dealership Parts Advisor

Diehl CDJR of Butler; Butler (Butler County); On-site; USD 35,000 - 50,000; Full time

Job summary

Diehl CDJR of Butler is seeking a professional parts advisor to join their team. The role involves assisting customers with automotive parts inquiries, managing inventory, and ensuring high customer satisfaction. Ideal candidates will possess experience in the automotive parts industry and strong interpersonal skills.

Benefits

Health insurance

Vision and Dental insurance

401(k) with employer match

Employee discounts

Qualifications

• Prior experience in retail/wholesale automotive parts industry is helpful.
• Must have a valid driver's license.

Responsibilities

• Provide vehicle parts and merchandise to customers while ensuring exceptional customer service.
• Order parts from suppliers based on requests and specifications.
• Check and maintain the condition of received goods against invoices.

Skills

Customer satisfaction

Interpersonal skills

Self-motivated

Tools

Tekion

Job description

Diehl Automotive of Butler has an immediate opening for a professional parts advisor.

Successful candidates will have experience in the retail/wholesale automotive parts industry, be highly motivated and focused on customer satisfaction. Prior vehicle parts experience is helpful, as well as some experience with Tekion.

Benefits offered:

• Available Health insurance
• Available Vision and Dental insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• 401(k) with employer match
• Employee discounts

Responsibilities:

• Be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.
• Answer telephone and greet customers in a friendly and professional manner.
• Communicate effectively with customers and vendors via phone, in-person or email.
• Assist customers by answering questions, and providing assistance as requested in a quick, friendly and professional manner.
• Maintain clean and professional appearance of counter, work area, and stockroom.
• Interact with the Body Shop & Service Team to coordinate parts for vehicle repair and service.
• Order parts from suppliers based on Service Team and customer requests.
• Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
• Check quantity and condition of goods received against invoices and purchase orders.
• Check number and unit cost as well as total billing for charges against proper records.
• Specify parts accurately.
• Process core returns, parts warranties and parts returns as necessary.

Qualifications:

• Prior experience in retail/wholesale automotive parts industry helpful
• Highly self-motivated
• Focused on customer satisfaction and strong interpersonal skills
• Must have a valid driver's license