Dealership Parts Advisor

Diehl CDJR of Butler; Ohio; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated parts advisor to enhance customer satisfaction in the automotive parts sector. This role involves providing exceptional service, managing parts orders, and maintaining a professional environment. Candidates should be self-motivated with a background in automotive parts, ensuring they can effectively communicate with customers and vendors alike. Join a dynamic team that values customer service and offers a supportive work environment, complete with comprehensive benefits to enhance your career in the automotive industry.

Benefits

Health Insurance

Vision and Dental Insurance

401(k) with Employer Match

Employee Discounts

Healthcare Spending Accounts

Qualifications

• Prior experience in retail/wholesale automotive parts industry helpful.
• Strong interpersonal skills and customer satisfaction focus.

Responsibilities

• Provide vehicle parts and merchandise to customers with exceptional service.
• Order parts from suppliers based on requests from the Service Team.
• Maintain clean and professional appearance of counter and work area.

Skills

Customer Service

Interpersonal Skills

Automotive Parts Knowledge

Motivation

Education

High School Diploma

Tools

Tekion

Job description

Diehl Automotive of Butler has an immediate opening for a professional parts advisor.

Successful candidates will have experience in the retail/wholesale automotive parts industry, be highly motivated and focused on customer satisfaction. Prior vehicle parts experience is helpful, as well as some experience with Tekion.

Benefits offered:

• Available Health insurance
• Available Vision and Dental insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• 401(k) with employer match
• Employee discounts

Responsibilities:

• Be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.
• Answer telephone and greet customers in a friendly and professional manner.
• Communicate effectively with customers and vendors via phone, in-person or email.
• Assist customers by answering questions, and providing assistance as requested in a quick, friendly and professional manner.
• Maintain clean and professional appearance of counter, work area, and stockroom.
• Interact with the Body Shop & Service Team to coordinate parts for vehicle repair and service.
• Order parts from suppliers based on Service Team and customer requests.
• Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
• Check quantity and condition of goods received against invoices and purchase orders.
• Check number and unit cost as well as total billing for charges against proper records.
• Specify parts accurately.
• Process core returns, parts warranties and parts returns as necessary.

Qualifications:

• Prior experience in retail/wholesale automotive parts industry helpful
• Highly self-motivated
• Focused on customer satisfaction and strong interpersonal skills
• Must have a valid driver's license