Dealership Parts Advisor

Diehl Automotive Group; Butler (Butler County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in automotive services is seeking a Dealership Parts Advisor to enhance customer satisfaction and streamline operations. This entry-level role focuses on providing vehicle parts and exceptional service, requiring strong interpersonal skills and a customer-centric approach. As part of a dynamic team, you will engage with customers, coordinate with service teams, and maintain an organized workspace. With a commitment to excellence, this position offers a pathway to grow within a supportive environment where your contributions will directly impact customer experiences and operational success.

Benefits

Health insurance

Vision and Dental insurance

Healthcare spending or reimbursement accounts

401(k) with employer match

Employee discounts

Qualifications

• Experience in retail/wholesale automotive parts industry is a plus.
• Highly self-motivated with strong interpersonal skills.

Responsibilities

• Provide vehicle parts and merchandise to customers while delivering exceptional customer service.
• Order parts from suppliers based on requests from the Service Team and customers.

Skills

Customer satisfaction focus

Interpersonal skills

Retail/wholesale automotive parts experience

Education

Valid driver's license

Tools

Tekion

Job description

Join to apply for the Dealership Parts Advisor role at Diehl Automotive Group

Successful candidates will have experience in the retail/wholesale automotive parts industry, be highly motivated, and focused on customer satisfaction. Prior vehicle parts experience is helpful, as well as some experience with Tekion.

Benefits offered:

• Health insurance
• Vision and Dental insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• 401(k) with employer match
• Employee discounts

Responsibilities:

• Provide vehicle parts and merchandise to customers while delivering exceptional customer service.
• Answer phone calls and greet customers professionally and courteously.
• Communicate effectively with customers and vendors via phone, in-person, or email.
• Assist customers by answering questions and providing assistance promptly and professionally.
• Maintain a clean and professional appearance of the counter, work area, and stockroom.
• Coordinate parts with the Body Shop & Service Team for vehicle repairs and service.
• Order parts from suppliers based on requests from the Service Team and customers.
• Receive, unpack, and store parts in appropriate areas for easy access.
• Verify the quantity and condition of received goods against invoices and purchase orders.
• Ensure accurate billing and specify parts correctly.
• Process core returns, warranties, and parts returns as needed.

Qualifications:

• Experience in retail/wholesale automotive parts industry is a plus.
• Highly self-motivated with strong interpersonal skills.
• Customer satisfaction focus.
• Valid driver's license required.

Additional details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Motor Vehicle Manufacturing