Dealership Paperwork Specialist — Detail-Driven & Organized

Chris Crain Enterprises; Conway (AR); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Paid time off

Stable, professional work environment

Opportunities to learn and grow within

Multi-dealership team support

Job summary

Chris Crain Enterprises is seeking a meticulous Customer Paperwork Specialist to join our Conway dealership office. You will ensure customer paperwork is complete, accurate, and processed promptly after each vehicle sale, coordinating with Sales, F&I, and Accounting.

Ideal candidates enjoy organization, follow-up, and clear communication with customers by phone, email, or text. This role requires handling multiple items, protecting confidential data, and supporting title/registration processes.

Qualifications

• Excellent attention to detail required.
• Strong organizational and follow-up skills.
• Professional communication, both written and verbal.
• Comfortable speaking with customers by phone.
• Ability to manage multiple open items and priorities.
• Dependable, self-motivated, and proactive.
• Comfortable with spreadsheets and tracking systems.
• Able to work effectively with Sales, F&I, Accounting, and management.
• Automotive dealership experience is preferred but not required for the right candidate.

Responsibilities

• Review customer deal paperwork for completeness and accuracy.
• Identify missing signatures, forms, insurance documentation, and IDs.
• Contact customers by phone, email, or text to obtain missing paperwork.
• Follow up consistently until outstanding documentation is received.
• Coordinate paperwork corrections with Sales, F&I, Accounting, and other personnel.
• Maintain an accurate list of open paperwork issues and next steps.
• Assist with title and registration documentation.
• Prepare completed paperwork for submission to vendors or agencies.
• Track paperwork submissions and follow up on pending items.
• Assist with rejected paperwork and corrections as needed.
• Scan, organize, and maintain customer and deal documents.
• Escalate aging or urgent paperwork issues to management.
• Protect confidential customer and financial information.
• Perform other dealership office duties as assigned.

Skills

Attention to detail

Organizational skills

Communication skills

Phone communication

Multitasking

Dependable

Spreadsheet skills

Team collaboration

Automotive dealership experience

Job description

Chris Crain Enterprises is seeking a meticulous Customer Paperwork Specialist to join our Conway dealership office. You will ensure customer paperwork is complete, accurate, and processed promptly after each vehicle sale, coordinating with Sales, F&I, and Accounting.

Ideal candidates enjoy organization, follow-up, and clear communication with customers by phone, email, or text. This role requires handling multiple items, protecting confidential data, and supporting title/registration processes.