Dealership IT Technician: Windows, Networking & Support

Crain Automotive Holdings, LLC; Little Rock (AR); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Life insurance

Job summary

Crain Automotive Holdings, LLC seeks an IT Technician to provide onsite and remote technical support for a network of dealership locations in Arkansas. You will install, configure, and troubleshoot Windows workstations, mobile devices, printers, and dealership-specific software, while supporting DMS/CRM systems and basic network connectivity.

The ideal candidate has 1–3 years of IT support experience, strong Windows and hardware skills, and the ability to learn new systems quickly.

Qualifications

• Experience in IT support, help desk, desktop support or related technical role (1–3 years preferred).
• Strong working knowledge of Windows operating systems and PC hardware.
• Basic understanding of TCP/IP networking, Wi-Fi, DHCP, DNS, and network troubleshooting.
• Experience with Microsoft 365, user administration, and remote support tools preferred.
• Familiarity with automotive dealership systems such as Reynolds & Reynolds, CDK, Dealertrack, or similar platforms is a plus.

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, printers, phones, mobile devices, and dealership-specific hardware.
• Install, configure, maintain, and troubleshoot Windows workstations, applications, and peripherals.
• Diagnose and resolve hardware, software, connectivity, and network-related issues.
• Create and maintain user accounts, permissions, and system access.
• Support dealership DMS, CRM, and other business applications.
• Assist with network equipment, wireless connectivity, and basic network troubleshooting.
• Document, track, and resolve support requests through the IT ticketing system; maintain accurate IT documentation, procedures, equipment records, and inventory.
• Assist with hardware deployments, equipment upgrades, technology projects, and system audits.
• Work with third-party vendors and support providers when necessary to resolve technical issues.
• Travel to dealership locations as needed to provide onsite support.

Skills

Windows OS

PC hardware

TCP/IP networking

Microsoft 365

Remote support tools

Tools

Reynolds & Reynolds

CDK

Dealertrack

Job description

Crain Automotive Holdings, LLC seeks an IT Technician to provide onsite and remote technical support for a network of dealership locations in Arkansas. You will install, configure, and troubleshoot Windows workstations, mobile devices, printers, and dealership-specific software, while supporting DMS/CRM systems and basic network connectivity.

The ideal candidate has 1–3 years of IT support experience, strong Windows and hardware skills, and the ability to learn new systems quickly.