Automotive IT Support Technician (Onsite/Remote)

Crain Automotive Team

Little Rock (AR)

Hybrid

USD 42,000 - 62,000

Full time

14 days+

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Benefits offered by this job

Health, dental and vision insurance

401(k) with company match

Life insurance

Paid time off

Opportunities for advancement and dev

Job summary

Crain Automotive Team, Arkansas' largest family-owned and operated dealer group, seeks an IT Technician to support multiple dealership locations with hands-on technical expertise and strong customer service. You’ll help install, maintain, and troubleshoot desktops, laptops, printers, and networks while supporting dealership software like DMS/CRM.

Ideal candidates have 1–3 years in IT support, solid Windows knowledge, and a customer-oriented mindset.

Qualifications

1–3 years IT support, help desk, desktop support, or related technical experience.
Strong working knowledge of Windows operating systems and PC hardware.
Basic understanding of TCP/IP networking, Wi‑Fi, DHCP, DNS, and network troubleshooting.
Experience with Microsoft 365, user administration, and remote support tools preferred.
Familiarity with automotive dealership systems such as Reynolds & Reynolds, CDK, Dealertrack, or similar platforms is a plus.

Responsibilities

Provide onsite and remote technical support for desktops, laptops, printers, phones, mobile devices, and dealership-specific hardware.
Install, configure, maintain, and troubleshoot Windows workstations, applications, and peripherals.
Diagnose and resolve hardware, software, connectivity, and network-related issues.
Create and maintain user accounts, permissions, and system access.
Support dealership DMS, CRM, and other business applications.
Assist with network equipment, wireless connectivity, and basic network troubleshooting.
Document, track, and resolve support requests through the IT ticketing system.
Maintain accurate IT documentation, procedures, equipment records, and inventory.
Assist with hardware deployments, equipment upgrades, technology projects, and system audits.
Work with third-party vendors and support providers when necessary to resolve technical issues.
Travel to dealership locations as needed to provide onsite support.
Perform other technology-related duties as assigned