Dealer Support Specialist

VersaCourt; Dalton (GA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance eligible after 30+/-

Job summary

VersaCourt in Dalton, GA seeks a Dealer Support Specialist to assist dealers and intercompany customers by phone and email, delivering exceptional service and consultative selling. You will coordinate with multiple departments to resolve requests and ensure customer satisfaction.

You will report to the Business Director and support a growing dealer network with accurate quotations, product information, and timely responses. This role emphasizes teamwork, communication, and problem solving.

Qualifications

• Excellent customer service and communication skills.
• Organizational skills and attention to detail.
• Time management with a proven ability to meet deadlines.
• Minimum of 1 year experience with Microsoft Office Suite.

Responsibilities

• Provide best in class customer service
• Champion the RG/VersaCourt brands
• Field incoming telephone calls in a timely manner to assist VersaCourt dealers'/Intercompany needs
• Assist with the assignment of web leads in a timely manner to the appropriate person(s) and follow up within a designated timeframe to ensure the customer has been contacted and pleased with our representation
• Provide personal sales forecasts as requested by management
• Assist dealers with quotations and product information as requested
• Work to solve problems and/or complaints that could arise
• Provide counseling related to new products, changes, and any pertinent corporate communications that might be applicable to our dealers
• Own your position - make suggestions and recommendations that will make us better as a company
• Possess strong teamwork skills and ability to work across multiple departments

Skills

Customer service

Communication

Organization

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Details

Job Location: Versacourt - Dalton, GA 30721

Salary Range: $18.00 - $20.00 Hourly

Company: Versacourt

Job Title: Dealer Support Specialist

Department: Sales

Reports to: Business Director

Job Summary: The Dealer Support Specialist is responsible for supporting a network of both existing and new customers (Dealers/Intercompany) to facilitate an outstanding customer experience. The Dealer Support Specialist will utilize telephone and email to communicate with our customers and must possess exceptionally strong consultative selling skills coupled with problem solving abilities. Communication is vital in our industry and therefore you must excel at both verbal and written correspondence with our customers. The position reports directly to the Business Director.

Duties/Responsibilities

• Provide best in class customer service
• Champion the RG/VersaCourt brands
• Field incoming telephone calls in a timely manner to assist VersaCourt dealers'/Intercompany needs
• Assist with the assignment of web leads in a timely manner to the appropriate person(s) and follow up within a designated timeframe to ensure the customer has been contacted and pleased with our representation
• Provide personal sales forecasts as requested by management
• Assist dealers with quotations and product information as requested
• Work to solve problems and/or complaints that could arise
• Provide counseling related to new products, changes, and any pertinent corporate communications that might be applicable to our dealers
• Own your position - make suggestions and recommendations that will make us better as a company
• Possess strong teamwork skills and ability to work across multiple departments

Responsible for additional duties and accountabilities that will be assigned as needed.

QualificationsRequired Skills/Abilities:

• Excellent customer service and communication skills
• Organizational skills and attention to detail
• Time management with a proven ability to meet deadlines
• Minimum of 1 year experience with Microsoft Office Suite

Education and Experience:

• High school diploma or equivalent

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift 15 pounds

Benefits:

• Will be eligible for health insurance the first day of the first full month following 30 days employed with The Recreational Group
• 401k match (30 day waiting period)