Dealer Support Coordinator I

Bath Concepts Shower Enclosures Inc.; Libertyville (IL); On-site; USD 40,000 - 52,000; Full time

Job summary

Bath Concepts Shower Enclosures Inc. is seeking a Dealer Support Coordinator I to manage day-to-day dealer orders and interactions, delivering high-quality service under the Dealer Support Leadership.

The role involves communicating with dealers by phone, email, and chat; processing ~25 orders daily; and helping dealers navigate our online ordering while maintaining accurate information on product availability and pricing.

Qualifications

• Associates degree or 2–3 years of relevant office experience.
• High proficiency with MS Office.
• Strong organizational and communication skills.
• Ability to create purchase orders, schedules and reports.

Responsibilities

• Communicate with dealers via phone, email, and chat.
• Process orders promptly (avg 25+ per day).
• Assist dealers in a timely, professional and friendly manner.
• Provide knowledge about product, pricing, and availability.
• Help dealers navigate our e-commerce and assist in ordering.
• Research and resolve dealer concerns.
• Attend and participate in scheduled meetings.
• Provide high level of service and dealer support.
• Manage order volume from $1–6 million.
• Manage one key account over $500k.
• Communicate with other departments as needed regarding orders and dealer relations.
• Proactively notify dealers of stock issues or delays.
• Follow Bath Concepts Core Values.

Skills

Communication

MS Office

Organization

Email etiquette

Education

Associates Degree

Tools

MS Office

Job description

Summary

Under the direction of the Dealer Support Leadership, the Dealer Support Coordinator I is responsible for the day-to-day dealer orders and interactions, while contributing to the growth of the company by performing a high level of dealer support and quality service.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

1. Communicate effectively with dealers via phone, email, and chat.
2. Process orders in a timely fashion (average 25+ orders per day) by 90 days.
3. Assist dealers in a timely, prompt, professional and friendly manner.
4. Provide knowledgeable answers to our dealers regarding product, pricing, and availability.
5. Help dealers navigate our e-commerce and assist in the ordering process.
6. Research and solve dealer concerns and/or issues.
7. Attend and actively participate in scheduled meetings.
8. Provide high level of service and dealer support.
9. Manages $1-6 Million in Order Volume.
10. Manage 1 Key Account over 500k.
11. Communicate effectively with other departments as needed regarding order and dealer relations.
12. Proactively manage dealer accounts by notifying dealers of potential stock issues or shipment delays.
13. Follow & Demonstrate Bath Concept’s Core Values.

Education and/or Experience

• Requires an Associates Degree or 2 – 3 years of related experience in an office environment.
• High level of computer literacy, to include MS Office.
• Strong organizational and communication skills.
• Ability to work with others.
• Ability to complete purchase orders, schedules and assigned reports.
• Ability to communicate effectively and demonstrate proper email etiquette.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties and responsibilities of this position, the employee will be sitting at a desk 90% of the time. Specific vision requirements for this position include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee works in an office environment. The noise level in the work environment is consistent with normal office noise levels.

The above statement reflects the general details necessary to describe the principal functions of the occupation describes and shall not be construed as a detailed description of all the work that may be inherent in the occupation.

Bath Concepts Inc. is an Equal Opportunity Employer