Dealer Support & Solutions Specialist

polaris; Plymouth (MN); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Wellness programs

Paid time off

Gym & personal training reimbursement

Life insurance

Disability insurance

401(k) matching

Employee Stock Ownership Plan

Job summary

Polaris Inc. in Minnesota is seeking a Non-Technical Dealer Support Representative to partner with Polaris dealers, guiding them through products, systems, and programs.

You will listen to dealer needs, outline next steps with urgency, and connect insights to internal teams to improve processes and outcomes. This role emphasizes customer focus, problem solving, and clear communication as you build rapport with dealership personnel, act as a subject matter expert, and help drive dealer

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Minimum of two years of B2B or B2C experience.
• Strong problem-solving and critical thinking skills with the ability to balance complex situations and drive meaningful outcomes.
• Strong verbal and written communication skills with the ability to tailor messages to various audiences.
• Powersports or automotive dealership experience preferred.

Responsibilities

• Communicate with Polaris dealers to understand needs, provide guidance, and deliver solutions across products, systems, and programs.
• Manage each dealer contact with a sense of urgency, clearly outlining next steps and expected resolution timelines.
• Facilitate research, problem solving, and dispute resolution between dealers and internal teams.
• Leverage Polaris systems, tools, and vendor resources to identify solutions and ensure each interaction meets internal performance metrics.
• Coach and advise dealership personnel to support productivity, profitability, and customer experience.
• Act as a subject matter expert for assigned systems, product lines, or business areas and contribute to process documentation.

Skills

Communication

Customer Focus

Problem Solving

Prioritization

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Outlook

Office Suite

SharePoint

Microsoft CRM

Showcase

AS400

Job description

Polaris Inc. in Minnesota is seeking a Non-Technical Dealer Support Representative to partner with Polaris dealers, guiding them through products, systems, and programs.

You will listen to dealer needs, outline next steps with urgency, and connect insights to internal teams to improve processes and outcomes. This role emphasizes customer focus, problem solving, and clear communication as you build rapport with dealership personnel, act as a subject matter expert, and help drive dealer