Dealer Experience Specialist — Solutions & Support

Polaris Inc.; Plymouth (MN); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Profit-sharing plan

401(k) matching

Health, dental, and vision insurance

Paid time off

Wellness programs

Job summary

Polaris Inc. in Minnesota is seeking a Non-Technical Dealer Support Representative to partner with Polaris dealers, guiding them through products, systems, and programs.

You will listen to dealer needs, identify the right type of support, and steer them toward effective solutions. You will collaborate with internal teams, share dealer insights, and help improve processes while building rapport with dealership personnel across the organization.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Minimum of two years of B2B or B2C experience.
• Strong problem-solving and critical thinking skills with ability to balance complex situations and drive meaningful outcomes.

Responsibilities

• Communicate with Polaris dealers to understand needs, provide guidance, and deliver solutions across products, systems, and programs.
• Manage each dealer contact with a sense of urgency, clearly outlining next steps and expected resolution timelines.
• Facilitate research, problem solving, and dispute resolution between dealers and internal teams.
• Leverage Polaris systems, tools, and vendor resources to identify solutions and ensure each interaction meets internal performance metrics.
• Coach and advise dealership personnel to support productivity, profitability, and customer experience.
• Act as a subject matter expert for assigned systems, product lines, or business areas and contribute to process documentation.
• Develop and put forward new approaches that improve dealer sentiment and enhance owner satisfaction.

Skills

Communication

Problem solving

Prioritization

Attention to detail

Verbal and written communication

Education

Bachelor’s degree preferred or equivalent experience

Tools

Microsoft Outlook

Office Suite

SharePoint

Microsoft CRM

Showcase

AS400

Job description

Polaris Inc. in Minnesota is seeking a Non-Technical Dealer Support Representative to partner with Polaris dealers, guiding them through products, systems, and programs.

You will listen to dealer needs, identify the right type of support, and steer them toward effective solutions. You will collaborate with internal teams, share dealer insights, and help improve processes while building rapport with dealership personnel across the organization.