Dealer Success Strategist

Capital One; Phoenix (AZ); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading financial services company is seeking a Dealer Success Manager in Phoenix, AZ. In this role, you will partner with auto dealers to drive customer success, support the adoption of the Navigator Platform, and enhance process improvements. Candidates should have strong interpersonal skills, a customer-centric approach, and at least 1 year of process management experience. This position requires travel within metro areas and involves working closely with various stakeholders to ensure strategic initiatives are achieved.

Qualifications

• Must have at least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship management is required.

Responsibilities

• Collaborate with the Area Sales Manager and POD team to achieve unified sales goals.
• Drive customer adoption and retention lifecycle for Navigator Platform.
• Provide subject matter expertise on Navigator Platform.
• Make frequent visits to dealerships for relationship building.

Skills

Process improvement

Interpersonal skills

Analytical skills

Customer-centric approach

Education

High School diploma or GED

Bachelor's Degree

Job description

A leading financial services company is seeking a Dealer Success Manager in Phoenix, AZ. In this role, you will partner with auto dealers to drive customer success, support the adoption of the Navigator Platform, and enhance process improvements. Candidates should have strong interpersonal skills, a customer-centric approach, and at least 1 year of process management experience. This position requires travel within metro areas and involves working closely with various stakeholders to ensure strategic initiatives are achieved.