Dealer Services Specialist II - Manheim PA

Cox Automotive; Pennsylvania; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits starting Day 1

401(k) with company match up to 8%

Job summary

Manheim, part of the Cox Automotive family, is seeking a Dealer Services Specialist II to support dealer clients and manage relationships. You will guide dealers through auctions and vehicle sales, coordinating with internal teams to ensure vehicles are auction-ready and pricing guidance is provided.

This role emphasizes fast-paced problem-solving, strong communication, and consultative selling. Ideal candidates bring 3+ years in customer service or sales support within automotive or dealership

Qualifications

• 3+ years of related customer service, sales support, automotive, auction, or dealership experience.
• Strong communication and problem-solving skills.
• Ability to multitask and adapt in a fast-paced environment.
• Auction or dealership experience is a plus.
• Bilingual English/Spanish candidates are encouraged to apply.

Responsibilities

• Serve as the primary point of contact for dealer clients
• Build strong customer relationships and provide consultative support
• Assist dealers through the auction and vehicle sales process
• Support sale day activities and represent dealer accounts
• Provide guidance on vehicle pricing, valuations, and reconditioning opportunities
• Coordinate with internal teams to ensure vehicles are ready for auction
• Deliver solutions and create a seamless customer experience

Skills

Customer service

Sales support

Relationship management

Communication

Problem-solving

Multitasking

Bilingual English/Spanish

Job description

Love Cars? Love People? Join the Team at Manheim!

We're hiring a Dealer Services Specialist II to join our team at Manheim, part of the Cox Automotive family.

If you thrive in a fast-paced environment, enjoy building relationships, solving problems, and delivering exceptional customer experiences, this could be the opportunity for you!

What You'll Do:

• Serve as the primary point of contact for dealer clients
• Build strong customer relationships and provide consultative support
• Assist dealers through the auction and vehicle sales process
• Support sale day activities and represent dealer accounts
• Provide guidance on vehicle pricing, valuations, and reconditioning opportunities
• Coordinate with internal teams to ensure vehicles are ready for auction
• Deliver solutions and create a seamless customer experience

What We're Looking For:

• 3+ years of related customer service, sales support, automotive, auction, or dealership experience
• Strong communication and problem-solving skills
• Ability to multitask and adapt in a fast-paced environment
• Auction or dealership experience is a plus
• Bilingual English/Spanish candidates are encouraged to apply

Why Join Us?

• Competitive pay
• Benefits starting Day 1
• Generous PTO and paid holidays
• 401(k) with company match up to 8%
• Career growth opportunities within Cox Automotive
• Collaborative team culture where your contributions make an impact

At Manheim, every day is different, and every team member plays an important role in helping our customers succeed.

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