Operations Manager - Profit Sharing

Velocity Resource Group; Scottsdale (AZ); On-site; USD 125,000 - 153,000; Full time

Job summary

CNA National, based in Scottsdale, Arizona, seeks an Accounting/Reinsurance Manager to oversee dealer profit-sharing and reinsurance program operations. You will lead cross-functional coordination across program administration, field support, compliance analytics, and external partners to ensure accurate, compliant, and scalable operations.

Essential duties include end-to-end operations, SOP enforcement, KPI monitoring, and stakeholder management.

Qualifications

• Bachelor's degree in business administration, marketing or related field.
• Minimum 8 years of experience in relevant roles.
• Strong knowledge of reinsurance/profit-sharing structures (CFC, NCFC, Retro, etc.).
• Experience leading multi-functional teams (operations, analytics, client service).
• Strong understanding of cash flow, trust structures, and compliance requirements.

Responsibilities

• Own end-to-end dealer program operations including onboarding, legal setup, cash flow processing, collateral oversight, runoff activities, and complex transactions.
• Establish and enforce SOPs, SLAs, and quality standards to ensure activities are accurate and timely.
• Lead field and stakeholder enablement by overseeing request intake, tracking, communication, service model effectiveness, and issue escalation.
• Manage program performance and reporting governance by partnering with analytics to monitor KPIs, ensure compliance reporting, and translate insights into actions.
• Own and manage third-party and internal partner relationships aligning TPAs, trust banks, accounting partners, and cross-functional teams.
• Identify and implement process improvements, standardized workflows, documentation, controls, automation, and program enhancements.
• Hire, develop, coach/mentor, and retain high-performing team members with a commitment to culture, accountability and inclusion.

Skills

Reinsurance knowledge

Cross-functional leadership

Cash flow understanding

Stakeholder management

Tableau

Excel

Reporting systems

Education

Bachelor's degree in business administration or related field

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

The Accounting/Reinsurance Manager oversees the execution, governance, and continuous improvement of dealer profit-sharing and reinsurance program operations. This role ensures programs are administered accurately, efficiently, and in compliance with regulatory and contractual requirements while leading cross-functional coordination across program administration, field support, compliance analytics, and external partners.

Serving as the central point of accountability for operational performance, stakeholder alignment, and program service delivery, the Manager drives consistency, scalability, and service excellence across internal teams, TPAs, agents, and dealer partners.

Essential Duties and Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• Own end-to-end execution of dealer program operations, including onboarding, legal setup, cash flow processing, collateral oversight, runoff activities, and complex transactions such as commutations, buyouts, and structural changes.
• Establish and enforce SOPs, SLAs, and quality standards to ensure program activities are accurate, timely, controlled, and consistently executed.
• Lead field and stakeholder enablement by overseeing request intake, tracking, communication, service model effectiveness, and escalation of complex or high-visibility field issues.
• Manage program performance and reporting governance by partnering with analytics to monitor KPIs, ensure accurate compliance reporting, improve dashboards and tools, and translate insights into operational actions and program improvements.
• Own and manage third-party and internal partner relationships by aligning TPAs, trust banks, accounting partners, investment advisors, and cross-functional teams on service expectations, data accuracy, and execution timelines.
• Identify and implement process improvements, standardized workflows, documentation, controls, automation, and program enhancements to increase efficiency, scalability, and operational consistency.
• Hires, develops, coaches/mentors, and retains high-performing and ethical team members with a commitment to positive culture, accountability and strong employee engagement, diversity, and inclusivity and with an emphasis on talent management and succession planning in accordance with corporate strategic direction

Performs additional duties as assigned

Education

• Bachelor’s degree in business administration, marketing or related field or equivalent work experience.

Experience

• Minimum of 8 years

Skills, Knowledge and Abilities

• Strong knowledge of reinsurance/profit-sharing structures (CFC, NCFC, Retro, etc.)
• Experience leading multi-functional teams (operations, analytics, client service)
• Strong understanding of cash flow, trust structures, and compliance requirements
• Proven ability to manage complex stakeholder environments and relationships (internal + external)Proven people management and development skills
• Strong proficiency in Tableau, Excel, and operational/reporting systems

Why Join CNA National

At CNA National (CNAN), your work makes a difference. Since 1982, we’ve been a trusted provider of service contracts and protection products for franchised auto dealerships nationwide, known for integrity, innovation, and doing the right thing.

Based in Scottsdale, Arizona, we deliver valued products and exceptional customer service while continuing to innovate—especially in areas like electric vehicle coverage and digital claims technology.

Our people set us apart. We offer a collaborative, fast-paced environment where you can grow your skills, take on new challenges, and make a real impact.

Our success is recognized across the industry, with honors including MOTOR Top 20 Awards, a Gold American Business Award, and 22 #1 rankings in the Dealers’ Choice Awards. We’re also proud to be among the few companies recognized by J.D. Power for “Highest Overall Dealer Satisfaction.”

As part of CNA Financial, you’ll benefit from the strength of a leading insurer with over $60 billion in assets—combined with the growth and energy of a forward-moving organization.

Salary Range:

$125,000 To $153,000 Annually

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [e-mail]