Dealer Onboarding Lead - Auto Ads Growth

Amazon Inc.; New York (NY); On-site; USD 66,000 - 112,000; Full time

Job summary

Amazon Autos is seeking an Onboarding Success Manager to guide new dealerships from contract through live transactions. You will manage onboarding, resolve blockers, and partner with internal teams to improve the onboarding experience at scale.

You’ll travel up to 25% for dealer meetings and lead data-driven efforts to shorten time-to-launch while delivering excellent dealer support and cross-functional alignment.

Qualifications

• 5+ years of sales or account management experience.
• Experience managing multiple projects and priorities across teams in a fast-paced environment.
• Strong analytical skills to interpret performance data and translate insights.
• Demonstrated ability to build and maintain relationships with senior-level stakeholders (GM/VP-level).
• Excellent verbal and written communication with the ability to present to diverse audiences.

Responsibilities

• Own the end-to-end onboarding process for new dealerships from implementation to launch.
• Serve as the primary point of contact for dealers during onboarding and resolve blockers.
• Collaborate with internal teams: Business Development, Account Management, Seller Experience, Product, and Program Management.
• Identify gaps, develop scalable process improvements, update SOPs and tooling.
• Track onboarding KPIs and report time-to-launch and blocker trends.

Skills

Project management

Relationship building

Data-driven decision-making

Cross-functional collaboration

Communication

Education

Bachelor's degree or equivalent

Tools

CRM tools

BI dashboards

Job description

Amazon Autos is seeking an Onboarding Success Manager to guide new dealerships from contract through live transactions. You will manage onboarding, resolve blockers, and partner with internal teams to improve the onboarding experience at scale.

You’ll travel up to 25% for dealer meetings and lead data-driven efforts to shorten time-to-launch while delivering excellent dealer support and cross-functional alignment.