Dealer Funding Sr. Unit Manager - Hybrid

Capital One Group; Plano (TX); On-site; USD 99,000 - 113,000; Full time

Job summary

Capital One is hiring a Dealer Funding Sr. Unit Manager in Plano, TX. You will lead 4-6 Unit Managers and own the performance and development of a call center team responsible for repossession-related processes.

You will drive efficiency, manage budgets, and ensure TPM compliance while shaping long-term goals and improvements in collaboration with cross-functional leadership.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 2 years of experience in People Management.
• At least 1 year of experience in Collections or Call Center.
• At least 1 year of experience in Process Management.
• Preferred: Bachelor's Degree or military experience.
• At least 5 years of experience in People Management.
• At least 2 years of experience in Collections or Call Center.
• At least 2 years of experience in Sales.

Responsibilities

• Lead the performance of a team responsible for a specific element of a business.
• Manage a budget, achieve business goals, performance management, staffing plan development, and long term vision.
• Drive efficiency and productivity through metric management.
• Ensure compliance with TPM requirements for repossession agent vendor network.
• Provide development to leadership and associates, maintaining morale through change.
• Develop and implement repeatable, efficient processes within the team.
• Execute quality monitoring to meet customer satisfaction goals.

Skills

People Management

Collections

Call Center

Process Management

Sales

Education

High School Diploma/GED/Equivalent

Bachelor's Degree or military experience

Job description

**Job Description:**At Capital One, we strive to create a world class experience for our customers. As a Dealer Funding Sr. Unit Manager you have the opportunity to lead and develop a team of 4-6 Unit Managers who drive the dynamic teams of call center associates. Leading a team that is the first point of contact a customer may have to Capital One. You will be a strategic leader, accountable for achieving business goals for a specific element of business within Capital One. You will need to use your communication and storytelling skills to communicate to a diverse group of individuals from front line associates to leaders within the business.**Responsibilities:*** Lead the performance of a team responsible for a specific element of a business. Requirements include managing a budget, achieving business goals, performance management, staffing plan development, and development of long term business goals/vision* Drive individual, team and department efficiency and productivity through effective and efficient metric management* Ensure compliance with all third party management (TPM) requirements for repossession agent vendor network* Provide development to the leadership team and associates in the department. - Uphold effective standards of performance management. Motivate associates and help them achieve their career aspirations* Establish the development and execution of repeatable, efficient processes within the team* Maintain high levels of team and individual morale through change and development* Develop methods to encourage and implement process improvements* Execute quality monitoring requirements that deliver intent and customer satisfaction goals **Schedule:** Monday - Friday 8:00am-5:00pm CT**Basic Qualifications:*** High School Diploma, GED, or Equivalent Certification* At least 2 years of experience in People Management* At least 1 year of experience in Collections or Call Center* At least 1 year of experience in Process Management**Preferred Qualifications:*** Bachelors Degree or military experience* At least 5 years of experience in People Management* At least 2 years of experience in Collections or Call Center* At least 2 years of experience in Sales **At this time, Capital One will not sponsor a new applicant for employment authorization for this position.**The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Plano, TX: $98,900 - $112,900 for Sr. Unit ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.