Dealer Funding Sr. Unit Manager - Hybrid

capitalone; Plano (TX); Hybrid; USD 99,000 - 113,000; Full time

Job summary

Capital One is seeking a Dealer Funding Sr. Unit Manager in Plano, TX to lead a team of 4-6 Unit Managers in a hybrid role. You will steer budgets, set goals, and shape long-term business strategy for a key Capital One function.

Responsibilities include driving metric-based performance, ensuring TPM compliance with vendors, coaching leaders, building efficient processes, and maintaining morale through change while delivering strong customer outcomes.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 2 years of experience in People Management.
• At least 1 year of experience in Collections or Call Center.
• At least 1 year of experience in Process Management.

Responsibilities

• Lead the performance of a team responsible for a specific element of a business.
• Drive efficiency and productivity through metric management.
• Ensure TPM-compliance for repossession agent vendor network.
• Provide development to leadership and associates; motivate career growth.
• Develop and execute repeatable, efficient processes within the team.
• Maintain morale through change and development.
• Develop methods to encourage and implement process improvements.
• Execute quality monitoring to meet customer satisfaction goals.

Skills

People Management

Collections

Call Center

Process Management

Education

Bachelor's Degree or military experience

Job description

Dealer Funding Sr. Unit Manager - Hybrid

Job Description:

At Capital One, we strive to create a world class experience for our customers. As a Dealer Funding Sr. Unit Manager you have the opportunity to lead and develop a team of 4-6 Unit Managers who drive the dynamic teams of call center associates. Leading a team that is the first point of contact a customer may have to Capital One. You will be a strategic leader, accountable for achieving business goals for a specific element of business within Capital One. You will need to use your communication and storytelling skills to communicate to a diverse group of individuals from front line associates to leaders within the business.

Responsibilities:

• Lead the performance of a team responsible for a specific element of a business. Requirements include managing a budget, achieving business goals, performance management, staffing plan development, and development of long term business goals/vision
• Drive individual, team and department efficiency and productivity through effective and efficient metric management
• Ensure compliance with all third party management (TPM) requirements for repossession agent vendor network
• Provide development to the leadership team and associates in the department. - Uphold effective standards of performance management. Motivate associates and help them achieve their career aspirations
• Establish the development and execution of repeatable, efficient processes within the team
• Maintain high levels of team and individual morale through change and development
• Develop methods to encourage and implement process improvements
• Execute quality monitoring requirements that deliver intent and customer satisfaction goals

Schedule: Monday - Friday 8:00am-5:00pm CT

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification
• At least 2 years of experience in People Management
• At least 1 year of experience in Collections or Call Center
• At least 1 year of experience in Process Management

Preferred Qualifications:

• Bachelors Degree or military experience
• At least 5 years of experience in People Management
• At least 2 years of experience in Collections or Call Center
• At least 2 years of experience in Sales

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Plano, TX: $98,900 - $112,900 for Sr. Unit Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).