Dealer Success Manager

Capital One Group; Baltimore (MD); Hybrid; USD 110,000 - 125,000; Full time

Benefits offered by this job

Health benefits

Job summary

Capital One Group seeks a Dealer Success Manager to serve as a strategic consultant and customer-centric partner for auto dealers in the Baltimore, MD and Wilmington, DE metro areas. You will own adoption, training, and ROI conversations while coordinating with POD counterparts to drive Navigator Platform success.

The role involves extensive in-market visits up to 50% travel, deep product knowledge, and a focus on process improvement to support sales objectives and dealer value realization.

Qualifications

• High School diploma or equivalent
• 1 year of Process Management experience
• 1 year of Relationship Managementexperience
• Bachelor's degree preferred
• 2+ years of Process Management experience
• 2+ years of Relationship Management experience

Responsibilities

• Strategic POD partnership with ASM and POD team to align market strategies and achieve unified sales goals.
• Drive sales enablement and customer adoption for Navigator Platform, owning retention lifecycle.
• Provide subject matter expertise on processes and Navigator Platform during sales and post-sale phases.
• Conduct in-market dealership visits to foster relationships and enable customer success.

Skills

Process Management

Relationship Management

Sales Enablement

Education

Bachelors Degree

Job description

## Dealer Success ManagerApply: Baltimore, MD: Wilmington, DE: Full time: Posted Today: R1000375Dealer Success Manager**As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve superior success, providing the consultative expertise and training enablement that support the POD's core sales objectives.** **You are instrumental in expanding our footprint by contributing to and supporting the POD’s efforts in gaining and retaining Navigator Platform subscribers. This support includes providing specialized expertise during initial pitches and compelling closing techniques, while the DSM takes ownership of the seamless setup, expert training, and strategic Return on Investment (ROI) conversations. You will educate and gain buy-in from key auto dealer stakeholders, ensuring they maximize the value of our technology and processes, which has a direct impact on the company’s bottom line. You will play a key role in Capital One’s technology and relationship evolution.** **We are seeking dedicated, disciplined, sales professionals who excel in a team environment, are experts in process improvement, and have strong interpersonal skills. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. Due to the training and product nature of this role, we are looking for a customer-centric individual who can excel at training/driving tool adoption, with the ability to deeply understand the product and troubleshoot a number of technical issues quickly.** **Key Responsibilities****:*** **Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.*** **Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes:*** **Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.*** **Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization.*** **Product and Process troubleshooting, specifically relating to Navigator Platform.*** **Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle.****Travel****:** **This position will be traveling up to 50% within the metro areas of Baltimore, MD and Wilmington, DE** **Basic Qualifications****:*** **High School diploma, GED or equivalent certification*** **At least 1 year of experience in Process Management*** **At least 1 year of experience in Relationship management****Preferred Qualifications:*** **Bachelors Degree*** **2+ years of experience in Process Management*** **2+ years of experience in Relationship management*** **At this time, Capital One will not sponsor a new applicant for employment authorization for this position.**The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Sales Territory: $109,900 - $125,400 for Dealer Success ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.