Dealer-Focused Tech Support & Installation Specialist

SunPro Motorized Awnings & Screens; Bradenton (FL); On-site; USD 28,929 - 38,572; Full time

Benefits offered by this job

401(k) plan with employer matching

Paid sick leave

Time off with pay

Job summary

SunPro Motorized Awnings & Screens is looking for a Technical Support Specialist to provide technical assistance to over 800 dealers via email, chat, and phone. Responsibilities include troubleshooting issues, tracking recurring problems, and providing onsite installation training. Ideal candidates have 1-3 years of customer service, technical troubleshooting, and installation experience. The role offers an annual salary of $21 to $28 per hour along with benefits such as 401(k) matching, paid time off, and a culture focused on professional growth.

Qualifications

• 1-3 years of customer service experience is required.
• Experience in technical troubleshooting for customer inquiries.
• Installation experience is preferred but not mandatory.

Responsibilities

• Provide technical assistance through email, chat, and phone.
• Track recurring issues and contribute to service improvements.
• Assist with outbound service needs to educate dealers.
• Provide onsite installation training during dealer events.

Skills

Customer Service Experience

Technical Troubleshooting

Installation Experience

Multitasking Ability

Organizational Skills

Team Oriented

Computer Proficiency

Job description

SunPro Motorized Awnings & Screens is looking for a Technical Support Specialist to provide technical assistance to over 800 dealers via email, chat, and phone. Responsibilities include troubleshooting issues, tracking recurring problems, and providing onsite installation training. Ideal candidates have 1-3 years of customer service, technical troubleshooting, and installation experience. The role offers an annual salary of $21 to $28 per hour along with benefits such as 401(k) matching, paid time off, and a culture focused on professional growth.