Technical Support Specialist

SunPro Motorized Awnings & Screens; Bradenton (FL); On-site; USD 28,929 - 38,572; Full time

Benefits offered by this job

401(k) plan with employer matching

Paid sick leave

Time off with pay

Job summary

SunPro Motorized Awnings & Screens is looking for a Technical Support Specialist to provide technical assistance to over 800 dealers via email, chat, and phone. Responsibilities include troubleshooting issues, tracking recurring problems, and providing onsite installation training. Ideal candidates have 1-3 years of customer service, technical troubleshooting, and installation experience. The role offers an annual salary of $21 to $28 per hour along with benefits such as 401(k) matching, paid time off, and a culture focused on professional growth.

Qualifications

• 1-3 years of customer service experience is required.
• Experience in technical troubleshooting for customer inquiries.
• Installation experience is preferred but not mandatory.

Responsibilities

• Provide technical assistance through email, chat, and phone.
• Track recurring issues and contribute to service improvements.
• Assist with outbound service needs to educate dealers.
• Provide onsite installation training during dealer events.

Skills

Customer Service Experience

Technical Troubleshooting

Installation Experience

Multitasking Ability

Organizational Skills

Team Oriented

Computer Proficiency

Job description

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

As a member of the Hunter Douglas family of brands, Sunpro embraces a very simple philosophy and day-to-day mission, which is that our success is only the result of the success of our dealers/business partners. Our dealers succeed because we care deeply about them and their reputation. As a result, we ensure that they receive top-quality retractable screens and awnings at a competitive price and the fastest turnaround possible.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?

Position Overview

The Technical Support Specialist plays a critical role in ensuring customer satisfaction by providing expert assistance through email, chat, and phone. This position serves as a primary point of contact for clients experiencing technical issues, requiring a strong ability to assess, troubleshoot, and resolve problems efficiently. The role demands analytical thinking to track recurring issues and contribute to ongoing service improvements through detailed documentation and feedback.

What you'll do

• Provide technical assistance / troubleshooting through email, chat, and phone to over 800 Dealers directly, building relationships.
• Track recurring issues and contribute to Ongoing Service Improvements through detailed documentation and feedback.
• When requested, assist and help with outbound service needs to educate dealers and build relationships.
• Provide onsite installation training during dealer training events to educate dealers.

Who you are

• 1-3 Years of Customer Service Experience
• 1-3 Years of Technical Troubleshooting Experience
• 1-3 Years of Installation Experience
• Ability to multitask
• Ability to troubleshoot technical inquiries
• Field Installation and Maintenance
• Strong organizational skills
• Team oriented
• Proficiency in computer utilization

What's in it for you?

• Annual base salary range: $21- $28 hourly
• A company culture that prioritizes internal development and professional growth
• Time off with pay
• 401(k) plan with a degree of employer matching
• Paid sick leave

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.

Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.