Dealer Care & Support Specialist

Becklar, LLC; United States; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

401(k) retirement plan

Inclusive parental leave

Wellbeing perks

Generous PTO

Job summary

Becklar, LLC is seeking a Dealer Care Representative to nurture relationships with Becklar’s dealers through proactive communication and problem-solving. This role handles inquiries, resolves issues, and ensures high satisfaction across interactions, requiring organization, attention to detail, and the ability to thrive in a fast-paced environment with a customer-first mindset.

The ideal candidate has 1–2+ years in customer service, strong communication, and proficiency in Microsoft Office.

Qualifications

• 1–2+ years of customer service experience.
• Strong communication skills (written and verbal).
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Strong problem-solving and critical thinking abilities.
• Detail-oriented with strong organizational skills.
• Bachelor’s degree or equivalent experience preferred.

Responsibilities

• Respond to dealer inquiries via phone, email, and other communication channels
• Troubleshoot and resolve issues in a timely and professional manner
• Research problems and determine the best possible solutions
• Use critical thinking and problem-solving skills to handle a variety of situations
• Follow up on dealer requests to ensure resolution and satisfaction
• Manage escalations with professionalism and a focus on positive outcomes
• Build and maintain strong, constructive relationships with dealers
• Communicate any recurring issues or concerns to leadership
• Mentor team members to support overall team success and service quality
• Participate in training sessions to maintain and improve skills
• Support additional projects and tasks as assigned

Skills

Customer service

Communication

MS Office

Problem solving

Teamwork

Detail-oriented

Pressure management

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

Becklar, LLC is seeking a Dealer Care Representative to nurture relationships with Becklar’s dealers through proactive communication and problem-solving. This role handles inquiries, resolves issues, and ensures high satisfaction across interactions, requiring organization, attention to detail, and the ability to thrive in a fast-paced environment with a customer-first mindset.

The ideal candidate has 1–2+ years in customer service, strong communication, and proficiency in Microsoft Office.