Dealer Care Representative

Becklar, LLC; Ogden, Northern (UT, KY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Health benefit plans

401(k) retirement plan with company’s

Inclusive parental leave

Wellbeing and lifestyle perks

Generous PTO

Job summary

Becklar, LLC is seeking a Dealer Care Representative in Ogden, Utah to support and maintain strong relationships with Becklar’s dealers. You will handle inquiries, troubleshoot issues, and ensure high satisfaction across interactions.

The role requires a customer-first mindset and the ability to thrive in a fast-paced environment.

Qualifications

• 1–2+ years of customer service experience.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Strong problem-solving and critical thinking abilities.

Responsibilities

• Respond to dealer inquiries via phone, email, and other communication channels.
• Troubleshoot and resolve issues in a timely and professional manner.
• Research problems and determine the best possible solutions.
• Use critical thinking and problem-solving skills to handle a variety of situations.
• Follow up on dealer requests to ensure resolution and satisfaction.
• Manage escalations with professionalism and a focus on positive outcomes.
• Build and maintain strong, constructive relationships with dealers.
• Communicate any recurring issues or concerns to leadership.
• Mentor team members to support overall team success and service quality.
• Participate in training sessions to maintain and improve skills.
• Support additional projects and tasks as assigned.

Skills

Customer service

Communication skills

Detail-oriented

Teamwork

Ability to work under pressure

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

## Dealer Care RepresentativeApply: Ogden, Utah, USA: Edmonton, Alberta, CAN: Rexburg, Idaho, USA: Greenville, South Carolina, USA: Cedar City, Utah, USA: Full time: Posted 2 Days Ago: JR100279**About Becklar**Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our **We Care F.I.R.S.T.** values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.## Job SummaryThe Dealer Care Representative supports and maintains strong relationships between Becklar and its dealers through proactive communication, problem-solving, and exceptional customer service. This role is responsible for handling dealer inquiries, resolving issues, and ensuring a high level of satisfaction across all interactions.The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment while maintaining professionalism and a customer-first mindset.## ## What You’ll Do* Respond to dealer inquiries via phone, email, and other communication channels* Troubleshoot and resolve issues in a timely and professional manner* Research problems and determine the best possible solutions* Use critical thinking and problem-solving skills to handle a variety of situations* Follow up on dealer requests to ensure resolution and satisfaction* Manage escalations with professionalism and a focus on positive outcomes* Build and maintain strong, constructive relationships with dealers* Communicate any recurring issues or concerns to leadership* Mentor team members to support overall team success and service quality* Participate in training sessions to maintain and improve skills* Support additional projects and tasks as assigned## ## What You’ll Need* 1–2+ years of customer service experience* Strong communication skills (written and verbal)* Proficiency in Microsoft Office (Excel, Word, PowerPoint)* Strong problem-solving and critical thinking abilities* Ability to work independently and within a team environment* Detail-oriented with strong organizational skills* Ability to work effectively under pressure* Bachelor’s degree or equivalent experience preferred### **What’s in it for you?**At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.### **Here’s a snapshot of what we offer:*** Competitive compensation and opportunities to share in our success* Comprehensive health benefit plans to support you and your wellbeing* 401(k) retirement plan with company contribution* Inclusive parental leave designed to support all parents and caregivers* Wellbeing and lifestyle perks to support personal growth, connection, and balance* Generous PTO so you can recharge, give back, and take care of what matters most