Deal Desk Analyst

JumpCloud Inc.; United States; À distance; USD 70 000 - 100 000; Plein temps

Résumé du poste

JumpCloud Inc. is seeking a Deal Desk Analyst for a remote role in Mexico. You will own renewals, craft complex quotes, manage the deal closing process, and govern opportunities in the CRM while collaborating with Sales, Finance, Billing, and Legal.

The role requires strong pricing sense, revenue recognition knowledge, and the ability to present cases to senior leadership in English. Remote-first environment with Mexico-based eligibility.

Qualifications

• 3+ years Deal Desk, Renewals, Legal, Contract Management, Sales Ops or Finance in SaaS.
• Strong Salesforce proficiency including CPQ quoting and approvals.
• Solid understanding of subscription pricing and revenue recognition considerations.
• Excellent written and verbal communication; able to present pricing to executives.

Responsabilités

• Manage renewals within business hours and support deal structuring, quoting, pricing, and approvals.
• Track, manage and close renewals across the Americas.
• Support customer retention initiatives with Account Management and Services teams.
• Coordinate with Sales, Finance, Billing, Operations and Legal for non-standard deal elements.
• Forecast and provide insights on pipeline, revenue risk, and opportunities.
• Communicate effectively with Account Managers and Sales Management.
• Approve/Reject/Escalate proposals based on thorough analysis and business judgment.
• Surface customer expansion opportunities and risks through data analysis.

Connaissances

Deal Desk

Salesforce

Pricing

Financial modeling

Cross-functional collaboration

Communication

Project management

Outils

Salesforce.com

CPQ

Description du poste

Deal Desk Analyst - Mexico

Team: Revenue Operations

Location: Mexico City, Mexico - Remote

Commitment: Full Time

Workplace Type: remote

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

About the Role :

The position plays a key role in the sales organizations growth and success. You will work closely with sales and account management teams to ensure we are handling renewals in an appropriate and timely manner. You will be responsible for creating basic and complex quotes, handling the deal closing process, and managing closed/won opportunities in our CRM. This position will require significant multi-tasking and willingness to take on various sales-related responsibilities as assigned.

Responsibilities :

• Manage renewals within working hours, and assist with Deal Structuring, Quoting and Pricing, Special Terms, Auditing Deals, Exception Approvals Management, and working closely with the Billing and Account Management team
• Track, Manage, and Execute renewals across the Americas
• Assist with customer retention efforts alongside the Account Management and Account Services team
• Partner and collaborate with cross-functional teams including Sales, Finance, Accounting, Billing, Operations and Legal to review and prepare approval requests for non-standard deal elements and critical processes
• Anticipate Customer Revenue teams' business needs through regular participation in pipeline reviews and forecast calls
• Communicate effectively with internal stakeholders including Account Managers and Sales Management
• Approve/Reject/Escalate proposals based on thorough analysis and business judgment
• Opportunistically support strategic insights for the Customer Revenue team by surfacing customer expansion opportunity and risk through data

What You Should Have:

• 3+ years Deal Desk, Renewals, Legal, Contract Management, Sales Operations, Finance experience, preferably within a SaaS environment.
• Excellent understanding and ability to either drive or facilitate required optimization in Salesforce
• Excellent understanding of subscription-based pricing, professional services, support fees
• Strong understanding of revenue recognition considerations required.
• Strong financial modeling and analysis skills; program and project management skills required.
• Excellent written and verbal communication skills; Must be comfortable presenting business cases and complex pricing proposals to senior executives.
• Experience with Salesforce.com and CPQ quoting and exception approval workflow systems.
• Highly skilled in being the primary orchestration point for deal construction and deal governance across many cross-functional segments
• Excellent comprehension of detailed pricing models and strategies
• Sound decision-making and strategic planning skills to recommend the best course of action for complex pricing situations
• Critical thinking and change management skills within dynamic organizations
• Ability to prioritize and work in high volume environment
• Ability to work well with cross functional teams (Sales, Finance, Accounting, Billing, Operations and Legal) and influence as well as build relationships with these teams.

Where you'll be working/Location:

JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.

Language:

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.

Why JumpCloud®?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You'll work with amazing talent across each department who are passionate about our mission. We're out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You'll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud®'s three core values is to "Build Connections." To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

JumpCloud® is an equal opportunity employer.

JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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