DCS Technician

Smith-c210cb62; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Smith is seeking technicians to support inbound and outbound IT hardware operations. You will receive, inspect, test, repair, and catalog equipment, erase data, and ensure timely processing of purchase orders. You’ll label, package, and document inventory while adhering to ESD and safety standards.

The role requires 2+ years in IT hardware work, relevant certifications, and strong communication. Overtime may be needed; lifting up to 35 lbs is required, with teamwork and proactive problem solving

Qualifications

• 2+ years of experience assembling, testing, troubleshooting and repairing IT hardware.
• Certifications listed in the education section are highly valued.
• Excellent communication skills, attention to detail and teamwork.

Responsibilities

• Stage, organize, and process purchase order materials.
• Inspect, test, troubleshoot, repair, and catalog IT hardware.
• Erase data and reset storage devices to factory specs for inbound products.
• Provide status updates on purchase orders and meet deadlines.
• Create reports and suggest process improvements to Operations.
• Adhere to ESD, quality, safety, and recycling policies; assist other teams.

Skills

IT hardware testing

Troubleshooting

Team player

Strong communication

Education

Certified Network Administration (CNA)

Cisco Certified Network Administration (CCNA)

A+ Certification

Microsoft Certified System Administration (MCSA)

Microsoft Technical Administration (MTA)

Server+ Certification

Network+ Certification

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Smith provides total open-market inventory solutions for leading high-tech manufacturers worldwide. Our global network of customer-focused teams builds strong, enduring relationships by sourcing and reselling electronic and computer components, servers and configured networking equipment to meet customer demands for quality, cost, speed of delivery, market knowledge and integrity.Position Summary:Smith is seeking technicians that will support a variety of inbound and outbound Operations process requirements. Inbound processes include: product receiving, inspection, sorting, teardown, part cataloging, testing, troubleshooting, repairing, and upgrading IT units and commodities. Outbound processes include: pulling inventory, sorting, entry into WCX system, labeling, QC, invoicing and packaging of IT units and commodities. Adhere to and assist with the prioritization of inbound purchase orders, ensuring they are completed in the proper priority, and in a timely manner. Assist in the movement of inventory, and packaging products per operational requirements and sales order shipment deadlines.Principle Accountabilities:Stage, organize, and process purchase order materials.Organize, inspect, test, troubleshoot, repair, and catalog electronic hardware, including but not limited to servers, workstations, network equipment, computers and spare parts (memory, HDD/SSD, CPU, GPU, I/O cards, etc.).Effectively erase previous customer data from storage devices and products, including resetting devices to original factory specifications on all inbound products.Provide updates to the status of purchase orders in-process, and ensure the expeditious completion of all purchase order materials.Meet all project deadlines and create various reports as needed, providing frequent status updates to the Operations management.Provide recommendations for process improvements, including technical enhancements to the test environment.Adhere to and maintain ESD requirements in all required work areas.Adhere to and maintain all quality, safety, environmental & recycling processes and policies.Assist Operations team and other departments as needed.Requirements:2+ years of experience assembling, testing, troubleshooting and repairing IT hardware (specifically Dell, HP, and/or Cisco).One or more of the following certifications:Certified Network Administration (CNA)Cisco Certified Network Administration (CCNA)A+ CertificationMicrosoft Certified System Administration (MCSA)Microsoft Technical Administration (MTA)Server+ CertificationNetwork+ CertificationDemonstrated initiative and research of new technologies.Must have excellent communications skills (verbal & written).Must have attention to detail (quality & accuracy).Self-motivated; high performance/productivity.Teamwork experience and strong team player.Knowledge of Microsoft applications (Outlook, Word, Excel).Microsoft Access Database experience a plus.Willingness to work overtime as business needs require.Ability to lift up to 35 lbs. repetitively.Smith is an Equal Opportunity/Affirmative Action employer#LI-AK1We are an Equal Opportunity/Affirmative Action Employer.