DCS Technician

Smith; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Smith is searching for technicians in Houston, Texas, to support various operations involving IT hardware. Your role will include assembling, testing, and repairing IT units, documenting purchase orders, and ensuring compliance with quality and safety standards.

Candidates should have over 2 years of experience with IT hardware, preferably with Dell, HP, or Cisco, and possess relevant certifications. Smith promotes a collaborative environment where quality and productivity are paramount.

Qualifications

• 2+ years of experience assembling, testing, troubleshooting and repairing IT hardware.
• Knowledge of Dell, HP, and/or Cisco products.
• Demonstrated initiative and research of new technologies.

Responsibilities

• Stage, organize, and process purchase order materials.
• Inspect, troubleshoot, repair, and catalog electronic hardware.
• Provide updates to the status of purchase orders and ensure timely completion.

Skills

Assembling IT hardware

Troubleshooting IT hardware

Attention to detail

Communication skills

Teamwork experience

Education

Certifications (CNA, CCNA, A+, MCSA, MTA, Server+, Network+)

Tools

Microsoft applications (Outlook, Word, Excel)

Microsoft Access Database

Job description

Smith provides total open-market inventory solutions for leading high-tech manufacturers worldwide. Our global network of customer-focused teams builds strong, enduring relationships by sourcing and reselling electronic and computer components, servers and configured networking equipment to meet customer demands for quality, cost, speed of delivery, market knowledge and integrity.

Position Summary

Smith is seeking technicians that will support a variety of inbound and outbound Operations process requirements. Inbound processes include: product receiving, inspection, sorting, teardown, part cataloging, testing, troubleshooting, repairing, and upgrading IT units and commodities. Outbound processes include: pulling inventory, sorting, entry into WCX system, labeling, QC, invoicing and packaging of IT units and commodities. Adhere to and assist with the prioritization of inbound purchase orders, ensuring they are completed in the proper priority, and in a timely manner. Assist in the movement of inventory, and packaging products per operational requirements and sales order shipment deadlines.

Principle Accountabilities

• Stage, organize, and process purchase order materials.
• Organize, inspect, test, troubleshoot, repair, and catalog electronic hardware, including but not limited to servers, workstations, network equipment, computers and spare parts (memory, HDD/SSD, CPU, GPU, I/O cards, etc.).
• Effectively erase previous customer data from storage devices and products, including resetting devices to original factory specifications on all inbound products.
• Provide updates to the status of purchase orders in-process, and ensure the expeditious completion of all purchase order materials.
• Meet all project deadlines and create various reports as needed, providing frequent status updates to the Operations management.
• Provide recommendations for process improvements, including technical enhancements to the test environment.
• Adhere to and maintain ESD requirements in all required work areas.
• Adhere to and maintain all quality, safety, environmental & recycling processes and policies.
• Assist Operations team and other departments as needed.

Requirements

• 2+ years of experience assembling, testing, troubleshooting and repairing IT hardware (specifically Dell, HP, and/or Cisco).
• One or more of the following certifications:
• Certified Network Administration (CNA)
• Cisco Certified Network Administration (CCNA)
• A+ Certification
• Microsoft Certified System Administration (MCSA)
• Microsoft Technical Administration (MTA)
• Server+ Certification
• Network+ Certification
• Demonstrated initiative and research of new technologies.
• Must have excellent communications skills (verbal & written).
• Must have attention to detail (quality & accuracy).
• Self-motivated; high performance/productivity.
• Teamwork experience and strong team player.
• Knowledge of Microsoft applications (Outlook, Word, Excel).
• Microsoft Access Database experience a plus.
• Willingness to work overtime as business needs require.
• Ability to lift up to 35 lbs. repetitively.

Smith is an Equal Opportunity/Affirmative Action employer.