DCO Tech

Amazon; Sterling (VA); On-site; USD 41,328 - 74,390; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Data Center Technician in Sterling, Virginia. In this role, you will maintain the AWS cloud infrastructure, perform hardware diagnostics and repairs, and participate in an on-call rotation. Responsibilities include server rack installations, network troubleshooting, and training new team members. The position requires lifting equipment, working in diversified environments, and essential skills in computer networking and hardware repair. Comprehensive benefits are offered, along with a competitive hourly salary range of $30.00 to $54.00 USD based on location.

Qualifications

• Experience in computer networking.
• Experience with computer hardware troubleshooting and repair.
• Ability to lift and rack equipment up to 40 pounds.

Responsibilities

• Perform server rack installations and hardware repairs.
• Troubleshoot network issues and respond to operational incidents.
• Help interview, train, and onboard new team members.

Skills

Computer networking

Hardware troubleshooting and repair

Problem-solving

Customer service during problem resolution

Job description

Job Overview

Join our dynamic AWS team as a Data Center Technician. You will play a pivotal role in maintaining heartbeat of AWS global cloud infrastructure, performing hardware and network diagnostics and physical repairs, and participating in an on‑call rotation.

Key Responsibilities

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, respond to operational incidents that impact service availability, and carry out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services.
• Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help interview, train, and onboard new team members.

Physical and Work Environment Requirements

• Lifting and moving material up to 40 pounds.
• Working in cramped and/or elevated locations; bending, lifting, stretching, and reaching.
• Standing / walking for up to 8+ hours a day; ascending and descending ladders, stairs, and gangways safely.
• Work shifts longer than 8 hours to support 24/7 operations, including nights, weekends, and holidays.
• Travel and temporary assignments to alternative sites during training or until assigned facility becomes operational.

Essential Requirements

• Ability to travel to or commute between data center locations (over 50 miles or less than 50 miles) as required.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.

Day in the Life

• Take ownership of technical issues brought by customer base, engaging other teams when needed to drive resolution.
• Show strong aptitude for troubleshooting and problem solving.
• Produce root‑cause solutions and maintain broader context.
• Maintain service level agreements through proactive issue detection and reporting.
• Act proactively without direction or support and improve effectiveness via process innovation.

Basic Qualifications

• Experience in computer networking.
• Experience with computer hardware troubleshooting and repair.
• Ability to lift and rack equipment up to 40 pounds.

Preferred Qualifications

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience managing work and priorities through a ticketing system.
• Experience with cabling infrastructure best practices and methodologies.
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).

Equal Opportunity Employer

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations.

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave.

Compensation

Hourly salary range: $30.00–$54.00 USD (location dependent).