DCO Tech (AWS)

Amazon; Berwick (Columbia County); On-site; USD 42,705 - 71,635; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Employee Assistance Program

Job summary

Amazon in the United States is seeking a data center technician to maintain and troubleshoot server hardware and network components across multiple facilities. You will be a key part of ensuring high availability for AWS services and will engage with engineers, vendors, and contractors as needed.

The role emphasizes on-site hardware support, incident resolution, and contributing to operational improvements while complying with safety guidelines and relocation may be required.

Qualifications

• 1+ years of computer networking experience.
• 1+ years of Linux operating systems experience.
• Experience with computer hardware troubleshooting and repair.

Responsibilities

• Take ownership of technical issues across data center environments and drive resolution.
• Serve as primary contact for internal and external stakeholders.
• Participate in on-call rotations and maintenance windows.
• Contribute to documentation and process improvements.
• Assist in interviewing, training, and onboarding new team members.

Skills

Networking

Linux

Hardware troubleshooting

Incident response

Education

Bachelor's degree in Information Technology/Computer Science

Job description

Job Summary

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.

Key job responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members

Physical Requirements

• Lifting and moving material up to 40 pounds each
• Working in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation

Essential Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility

A day in the life

• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
• Show a strong aptitude for troubleshooting and problem solving
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through the implementation of proactive issue detection and reporting
• Are biased to act in the absence of direction or support
• Improve effectiveness through process innovation

Basic Qualifications

• 1+ years of computer networking experience
• 1+ years of Linux operating systems experience
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Experience in computer networking
• Experience working with Linux operating systems
• Can lift and rack equipment up to 40 pounds
• Experience with computer hardware troubleshooting and repair

Preferred Qualifications

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)

Salary

• USA, AZ, AVONDALE – 29.00 – 52.00 USD hourly
• USA, AZ, Avondale – 29.00 – 52.00 USD hourly
• USA, GA, Atlanta – 29.00 – 52.00 USD hourly
• USA, MS, Canton – 26.00 – 47.00 USD hourly
• USA, OH, New Albany – 29.00 – 52.00 USD hourly
• USA, PA, Berwick – 29.00 – 52.00 USD hourly
• USA, PA, FAIRLESS HILLS – 29.00 – 52.00 USD hourly
• USA, PA, Fairless Hills – 29.00 – 52.00 USD hourly

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.