DCO Tech (AWS)

Amazon; Chantilly (VA); On-site; USD 39,950 - 71,635; Full time

Benefits offered by this job

RSUs

Sign-on payments

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Chantilly, VA is seeking a Data Center Technician to support 24/7 data center operations. You will perform server rack installations, diagnose hardware and network issues, and carry out on‑call duties to maintain service availability.

You will act as a primary contact for engineers, vendors, and contractors and help onboard new team members. The role involves physical work in data centers, travel between sites as needed, and lifting up to 40 pounds.

Qualifications

• 1+ years of computer networking experience.
• 1+ years of Linux operating systems experience.
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience with computer hardware troubleshooting and repair.
• Can lift and rack equipment up to 40 pounds.

Responsibilities

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, respond to incidents impacting service availability, and perform routine repairs to contribute to overall AWS service availability.
• Serve as primary contact for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Participate in on‑call duties and scheduled maintenance/change management activities.
• Contribute to documentation and process improvements based on analysis of operational issues.
• Help interview, train and onboard new team members.

Skills

Networking experience

Linux

Hardware troubleshooting

Ability to lift 40 pounds

Education

Bachelor's degree in IT/CS or related field

Tools

Ticketing system

Job description

Job Information

Job ID: 3166891 | Amazon Data Services, Inc. - A19

Overview

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on‑call rotation.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

Key Responsibilities

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, respond to operational incidents that impact service availability, and carry out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services.
• Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help interview, train and onboard new team members.

Physical Requirements

• Lifting and moving material up to 40 pounds each.
• Working in cramped and/or elevated locations.
• Bending, lifting, stretching, and reaching.
• Standing and walking for up to 8+ hours a day.
• Ascending and descending ladders, stairs, and gangways safely and without limitation.

Work Environment

• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
• Supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

Essential Requirements

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

Day in the Life

• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution.
• Show a strong aptitude for troubleshooting and problem solving.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through the implementation of proactive issue detection and reporting.
• Act in the absence of direction or support.
• Improve effectiveness through process innovation.

About the Team

Diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in this job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Basic Qualifications

• 1+ years of computer networking experience.
• 1+ years of Linux operating systems experience.
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience with computer hardware troubleshooting and repair.
• Can lift and rack equipment up to 40 pounds.

Preferred Qualifications

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience managing work and priorities through a ticketing system.
• Experience with cabling infrastructure best practices and methodologies.
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).

Salary & Benefits

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave.

• USA, GA, Atlanta – 29.00 – 52.00 USD hourly
• USA, MD, Frederick – 29.00 – 52.00 USD hourly
• USA, MS, Canton – 26.00 – 47.00 USD hourly
• USA, OH, New Albany – 29.00 – 52.00 USD hourly
• USA, PA, Berwick – 29.00 – 52.00 USD hourly
• USA, PA, FAIRLESS HILLS – 29.00 – 52.00 USD hourly
• USA, VA, Ashburn – 29.00 – 52.00 USD hourly
• USA, VA, CHANTILLY – 29.00 – 52.00 USD hourly
• USA, VA, Manassas – 29.00 – 52.00 USD hourly
• USA, VA, Sterling – 29.00 – 52.00 USD hourly

Legal Notice

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If your country/region isn’t listed, please contact your Recruiting Partner.

Notes

NOTE: Amazon does not sponsor for immigration, including for H‑1B, TN, and other non‑immigrant visas, for this role.

NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.