DCIM Learning & Development Specialist

Sunbird-Software-Inc.; Sioux Falls (SD); On-site; USD 42,000 - 64,000; Full time

Job summary

Sunbird Software, Inc. in Sioux Falls, SD, is seeking an entry-level DCIM Learning & Development Specialist I to support delivery of training programs for internal teams and customers.

You will help build foundational knowledge of Sunbird’s software and training processes, and deliver structured training with guidance. You will collaborate with product and support teams, create materials, maintain training records, gather feedback, and participate in ongoing learning to deepen product and

Qualifications

• Strong communication and presentation skills are required.
• Basic technical aptitude and ability to learn software systems quickly.
• Strong organizational skills and attention to detail.
• Ability to follow established processes and meet deadlines.

Responsibilities

• Deliver basic training sessions (virtual and in-person) using established materials and curricula
• Assist in creating and updating training materials, including documentation, presentations, and videos
• Support senior team members in organizing and preparing training sessions
• Maintain accurate training records and documentation
• Gather participant feedback and report insights to improve training programs
• Collaborate with internal teams to stay informed on product updates
• Participate in ongoing learning to build product and instructional knowledge

Skills

Communication Skills

Presentation Skills

Technical Aptitude

Organization & Detail

Team Collaboration

Time Management

Job description

The DCIM Learning & Development Specialist I is an entry‑level role responsible for supporting the delivery of training programs for internal teams and customers. This role focuses on building foundational knowledge of Sunbird’s software and training processes while delivering structured training with guidance.

Key Responsibilities

• Deliver basic training sessions (virtual and in-person) using established materials and curricula
• Assist in creating and updating training materials, including documentation, presentations, and videos
• Support senior team members in organizing and preparing training sessions
• Maintain accurate training records and documentation
• Gather participant feedback and report insights to improve training programs
• Collaborate with internal teams to stay informed on product updates
• Participate in ongoing learning to build product and instructional knowledge

Required Qualifications & Skills

• 0–2 years of experience in training, teaching, or customer‑facing roles
• Strong communication and presentation skills with a willingness to develop further
• Basic technical aptitude and ability to learn software systems quicklyStrong organizational skills and attention to detail
• Ability to follow established processes and meet deadlines
• Comfortable working in a collaborative, team-oriented environment

Additional Information

• Travel: Occasional travel may be required for onsite training engagements.
• Work Hours: Ability to work flexible hours, including early mornings, evenings, and occasional off-hours, to support training schedules and global teams.

Physical Requirements

• Ability to sit for extended periods and use a computer for content creation and training delivery.
• Ability to speak continuously for more than two or more hours during training sessions and webinars.