Training Specialist

Neara; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading technology training firm in the United States is looking for a Training Specialist to enhance the training department's competencies. Responsibilities include designing and conducting training programs for clients and employees, analyzing training needs, and developing educational materials. Candidates should have strong communication skills and a BS in a relevant field. The role requires a proven track record in delivering training and familiarity with various training methods and technology tools.

Qualifications

• Familiarity with traditional and modern training methods, tools, and techniques.
• Proven ability to master the full training cycle.
• Experience developing and delivering Virtual Instructor Led courses.

Responsibilities

• Design and conduct training programs for clients and partners.
• Analyze customer training needs and evaluate curriculum.
• Plan and participate in the development of educational offerings.

Skills

Communication skills

Instructional design

Training methods

Learning management software

Software development tools knowledge

Organizational skills

Customer relations

Education

BS degree in Education, Training, HR or related field

Tools

MS Office

Database software

Job description

Job type: Full Time · Department: Professional Services · Work type: Remote

United States

Job Summary

The Training Specialist enhances the competencies of our training department by designing and conducting training programs for clients, partners, and employees. He or she supports conducting training needs assessments, designing curriculum, and learning materials, and managing all phases of training execution.

Essential Functions

Analysis

• Analyze customer training needs.
• Evaluate the strengths and weaknesses of the current curriculum.
• Support to identify structure and ideal delivery method for iBase-t as a company.
• Work closely with the Documentation department, Product Management, and Implementation Services to translate all analysis into educational offerings which guide the customer in the successful adoption and use of the Solumina product.
• As appropriate, increase iBase-t on-demand/on-line training and documentation offerings to facilitate customer learning.
• Support and may develop metrics to assess needs and impact of training on customer performance, satisfaction, and retention.
• Support and may determine methods to ensure incorporation of taught skills and techniques into customer work behavior.

Design

• Plan, schedule, and participate in the development of educational offerings and all related materials in response to product releases and customer needs.
• Periodically review ongoing programs to ensure they accurately reflect the current functionality of the software.
• Stay abreast of new trends and tools in customer training.

Delivery

• Set up, configure, and maintain necessary equipment to support training courses.
• Set up, configure, and maintain necessary processes and cloud services to support virtual instructor led delivery.
• Direct structured, engaging, and effective learning experiences and monitor their quality results.
• Support and may deliver training courses, virtual and on premise.

Requirements

• Familiarity with traditional and modern training methods, tools, and techniques
• Knowledge of large-scale, discrete manufacturing – experience in MES, SQM, or MRO is required.
• Exceptional communication and interpersonal skills
• Ability to present complex information to a variety of audiences.
• Proven experience in designing multiple educational offerings in a corporate setting.
• Extensive knowledge of instructional design theory and learning principles
• Proven ability to master the full training cycle.
• Ability to conduct cost-benefit analysis and calculate training ROI.
• Enthusiasm for learning things and teaching others
• Demonstrated focus on making the learning process flexible, fast-paced, and enjoyable.
• Experience developing and delivering Virtual Instructor Led courses.
• Exposure to learning management software
• Sound decision making and organizational skills.
• Proficiency in MS Office and in database software
• Demonstrate a general understanding of various software development tools and structures (e.g., Kong, REDIS, Mongo DB, Kubernetes, and APIs.)
• Ability to travel as needed.

Required Education/Experience

• BS degree in Education, Training, HR or related field
• 2-3 years developing and delivering software product training courses, preferably for external customers.