DC Shipping Supervisor: Lead & Optimize Operations

Ashley Furniture Industries; Mesquite (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, Dental, Vision

Employee Discount

Paid Time Off

Tuition Assistance

401(k) and Profit Sharing

Wellness Centers

Job summary

Ashley Furniture Industries is seeking a Distribution Operations Supervisor to lead a frontline team and drive safe, efficient distribution operations. You will coach staff, manage staffing and workflow, and ensure adherence to SOPs while maintaining quality and service targets.

Responsibilities include coaching, performance evaluations, and cross-functional collaboration to optimize receiving, storage, picking, packing, and shipping.

Qualifications

• High school diploma or GED required.
• Minimum 1+ year in a leadership role within operations, logistics, or supply chain.
• Experience in distribution/warehouse environments is a major plus.
• Strong planning, organizational, and team development skills.
• Excellent communication skills, both written and verbal.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Problem-solving abilities with sound judgment.
• Proficient in basic computer skills including Microsoft Office Suite.
• Physical ability to walk distribution floors, stand for extended periods, and lift up to 50 lbs as needed.
• Ability to work flexible hours including evenings, weekends, and holidays as operational needs require.

Responsibilities

• Lead from the front by coaching and guiding a diverse team of frontline associates to achieve performance goals.
• Set the tone for teamwork, accountability, inclusion, and a culture of continuous improvement.
• Provide daily direction, motivation, and support to ensure team members understand expectations and have the tools to succeed.
• Conduct performance evaluations and provide ongoing feedback, coaching, and development opportunities.
• Make employment decisions and recommendations on hiring, promotions, corrective actions, and terminations.
• Foster a positive, collaborative team environment where every associate feels valued and engaged.
• Build strong relationships with team members based on trust, respect, and clear communication.
• Own the floor by driving daily operations with precision and purpose across receiving, storage, picking, packing, and shipping functions.
• Manage staffing levels and workflow to meet production targets and service level commitments.
• Problem-solve on the fly to address operational challenges, resource constraints, and unexpected disruptions.
• Serve as the go-to leader for operational questions, escalations, and decision-making on the distribution floor.
• Coordinate with other supervisors and departments to ensure seamless operations across shifts.
• Monitor work-in-progress and adjust priorities to maintain productivity and meet deadlines.
• Ensure adherence to standard operating procedures and quality standards.
• Champion a safety-first mindset and make sure protocols aren't just followed—they're lived every day.
• Conduct safety walks, audits, and inspections to identify and eliminate hazards.
• Lead safety meetings and training sessions to promote awareness and compliance.
• Investigate incidents and accidents, document findings, and implement corrective actions.
• Ensure proper use of personal protective equipment (PPE) and material handling equipment.
• Promote a culture where safety is everyone's responsibility and a core value.
• Track what matters by monitoring key metrics including productivity, accuracy, safety, and efficiency.
• Analyze performance data and turn insights into action through process improvements and coaching.
• Generate reports that don't just reflect the work—they inspire the next move and drive results.
• Communicate performance updates to leadership and recommend strategies for improvement.
• Hold team accountable to performance targets and quality standards.
• Celebrate successes and address performance gaps proactively.
• Keep communication flowing between leadership and the floor to foster transparency, trust, and alignment.
• Participate in daily stand-up meetings, shift briefings, and cross-functional coordination sessions.
• Communicate company and departmental goals, initiatives, and changes to frontline associates.
• Serve as a liaison between associates and management, ensuring concerns are heard and addressed.
• Collaborate with warehouse operations, inventory, quality, and transportation teams to optimize end-to-end processes.
• Manage resources to optimize equipment, facilities, employees, methods, and materials.
• Ensure equipment is well-maintained and properly utilized to support operational needs.
• Coordinate with maintenance teams on equipment repairs and preventive maintenance.
• Monitor inventory levels and coordinate with supply chain teams on material availability.
• Control operational costs while maintaining service quality and productivity.
• Identify opportunities for process improvements and efficiency gains through observation and data analysis.
• Lead continuous improvement initiatives using Lean principles, 5S, and problem-solving methodologies.
• Engage team members in improvement activities and empower them to suggest solutions.
• Implement best practices to eliminate waste and optimize workflows.
• Support organizational transformation initiatives and change management efforts.
• Demonstrate the Company\'s Core and Growth Values in the performance of all job functions.
• Model expected behaviors and hold team accountable to company values and standards.

Skills

Leadership

Communication

Planning & Organization

Problem Solving

Team Development

MS Office

Education

Bachelor's degree in related field

Lean Six Sigma certification

Tools

WMS

Job description

Ashley Furniture Industries is seeking a Distribution Operations Supervisor to lead a frontline team and drive safe, efficient distribution operations. You will coach staff, manage staffing and workflow, and ensure adherence to SOPs while maintaining quality and service targets.

Responsibilities include coaching, performance evaluations, and cross-functional collaboration to optimize receiving, storage, picking, packing, and shipping.