DC Onsite VIP IT Service Desk & Systems Engineer(ServiceNow)

Trillion Technology Solutions Inc.; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

Trillion Technology Solutions Inc. in Washington DC seeks a seasoned Service Desk/Systems Engineer to support complex IT infrastructure. You will handle VIP client needs, manage ServiceNow tickets, and drive ITIL-based process improvements for day-to-day operations.

Responsibilities include hands-on system engineering, VPN and network support, Active Directory, InTune, and SharePoint administration to ensure seamless service delivery.

Qualifications

• 5-6 years of Service Desk/Systems Engineering support and leadership.
• Experience with ITIL processes and asset management.
• VIP office client support and ticket resolution expertise.
• Strong written and verbal communications skills.
• Familiarity with ServiceNow and remote/onsite IT environments.

Responsibilities

• Support and respond to tickets for complex Service Desk activities using ServiceNow.
• Collaborate with clients to resolve ticket items and system issues.
• Maintain updates on open tickets and provide status to the Service Area Manager.
• Improve ServiceNow automation and ITIL-based processes for VIP clients.
• Support HQ VIPs with access and operation of IT infrastructure and apps.

Skills

ServiceNow

ITIL

VIP support

Ticket management

System engineering

Tools

Active Directory

InTune

SharePoint

VPN

ServiceNow

Job description

Trillion Technology Solutions Inc. in Washington DC seeks a seasoned Service Desk/Systems Engineer to support complex IT infrastructure. You will handle VIP client needs, manage ServiceNow tickets, and drive ITIL-based process improvements for day-to-day operations.

Responsibilities include hands-on system engineering, VPN and network support, Active Directory, InTune, and SharePoint administration to ensure seamless service delivery.