Deskside Delivery Lead - Hybrid IT Service Manager (DC)

TEKsystems; Washington (District of Columbia); Hybrid; USD 69,000 - 76,000; Full time

Job summary

TEKsystems is seeking a Service Delivery Manager to coordinate On-Site Support (Deskside Support) in the Washington DC area. The role focuses on aligning IT delivery with client priorities, supervising 20+ resources, and driving ServiceNow/ITSM tool usage to ensure high customer satisfaction.

Responsibilities include building stakeholder relationships, monitoring service performance, and providing hands-on technical oversight to minimize repeat incidents and improve documentation.

Qualifications

• Experience as Deskside Support or Delivery Manager.
• Experience supervising 20+ resources and team leads.
• Technical understanding of client service delivery and ITSM tools.

Responsibilities

• Build strong relationships with end client stakeholders to align IT delivery with business priorities.
• Monitor service performance and resolve escalations.
• Provide hands-on technical support and oversight to reduce repeat incidents via root-cause analysis and better documentation.

Skills

Deskside support delivery

Team lead supervision

Client relationship management

Network services delivery

Tools

ServiceNow

ITSM tools

Job description

TEKsystems is seeking a Service Delivery Manager to coordinate On-Site Support (Deskside Support) in the Washington DC area. The role focuses on aligning IT delivery with client priorities, supervising 20+ resources, and driving ServiceNow/ITSM tool usage to ensure high customer satisfaction.

Responsibilities include building stakeholder relationships, monitoring service performance, and providing hands-on technical oversight to minimize repeat incidents and improve documentation.