Operations Supervisor - 3rd Shift

International Executive Service Corps; Westborough (MA); On-site; USD 82,000 - 110,000; Full time

Benefits offered by this job

Competitive Pay

Bonus Programs

401k with company match

Medical, Dental, Vision

Job summary

DHL eCommerce is seeking an Operations Supervisor in Massachusetts to manage the day-to-day mail/small parcel handling, staffing, and performance within the distribution center. You will ensure processes meet customer requirements and safety standards while driving efficiency and cost control.

The role requires leadership, coaching, and strong analytical skills to review KPI data, optimize workflows, and implement improvements in a fast-paced logistics environment.

Qualifications

• Bachelor’s degree in a related field is preferred.
• Understanding of Small Parcel Logistics is beneficial.
• Knowledge of and experience in improving operations quality and safety programs.
• Experience with process improvement tools (e.g., 5S).
• Demonstrated success supervising and driving improved production standards and automation.

Responsibilities

• Assign work, set completion dates, review work and manage performance.
• Supervise mail/parcel processing, quality, and transportation per DHL eCommerce policies.
• Foster teamwork, empowerment, fairness and consistency.
• Ensure proper staffing per department and shift and monitor attendance/time.
• Conduct performance reviews and coach direct employees.
• Monitor equipment and ensure production standards are met.
• Support development and execution of the Distribution Center plan while controlling costs.
• Review KPI and quality reports to meet targets and improve as needed.
• Suggest improvements to production methods and working conditions.
• Oversee safety programs and trainings per DHL policy.

Skills

Leadership

Organizational skills

Communication

Analytical thinking

MS Office

Education

Bachelor’s degree in related field

Tools

MS Word

Excel

PowerPoint

Job description

SUMMARY:

The Operations Supervisor is responsible for executing the policies and procedures necessary to manage the physical manipulation of mail/small parcels, within, into, and out of assigned Distribution Center. Ensures the entire process meets customer and internal requirements and is completed in an organized, efficient and safe manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assign work, set completion dates, review work, and manage performance in accordance with organizational policies, procedures, and performance management processes.
• Supervise employees, mail/small parcel processing, quality process, and transportation in accordance with DHL eCommerce policies and procedures to obtain optimal quality and profitability in the assigned departments.
• Establish an environment of teamwork, employee involvement/empowerment, fairness, and consistency.
• Ensure proper staffing by department and shift, following guidelines based on scheduled mail/small parcel volume. Oversee employees’ attendance and time management.
• Conduct performance reviews, coach and train direct employees.
• Monitor and ensure that all facility equipment is working correctly and meeting production standards
• Support the ongoing development and implementation of the DHL eCommerce Distribution Center Business Plan through timely and accurate fulfillment and operations, while maintaining cost and quality efficiencies
• Review productivity, KPI, and quality reports to ensure department is meeting pre-established targets and take necessary steps when targets are not being met.
• Recommend measures to improve production methods, working conditions, and increased efficiencies
• Oversee safety activities to include ensuring compliance with DHL’s safety policy and ensuring bi-annual Safety Methods and Employee Training is conducted.
• Supports HR Business Partner in the recruitment and interview process of new hires.
• Act as liaison between the facility and the on-site postal clerks. Keep updated on all postal rate/regulatory changes.
• Perform other related duties as assigned.

EDUCATION/EXPERIENCE MINIMUM QUALIFICATIONS:

PREFERRED CANDIDATES WILL HAVE:

• Bachelor’s degree in related field
• Understanding of Small Parcel Logistics
• Knowledge of and experience in improving operations quality and safety programs
• Experience in implementing and applying process improvement tools such as 5s
• Demonstrated successful experience in supervising and driving improved production standards and automation utilization.

MINIMUM REQUIRED:

• HS Diploma/GED with 2 years of external supervisory experience or 1 year of DHL eCommerce Operations Trainer/Quality experience
• 2 years’ experience working in a distribution/mail/ or similar environment.
• Knowledge of operations quality and safety programs

REQUIRED SKILLS:

• Strong leadership and organizational skills.
• Ability to motivate, delegate, and hold direct reports accountable to daily, weekly and monthly production objectives.
• Excellent oral and written communication skills including ability to adapt to various audiences
• Strong analytical and problem solving and skills
• Proficient in MS Word, Excel, and Power Point

PHYSICAL DEMANDS:

• Physical demands are consistent with a warehouse environment where frequently this position will be exposed to cold, hot and changing temperatures; will constantly experience noise at medium level not damaging or loud enough to require protective equipment; will frequently be exposed to dust, dirt and changes in lighting.
• May be required to push, pull and lift up to 50 lbs. (additional weight may be required with assistance).
• Frequently walk throughout the warehouse to supervise employees.

As a leading logistics company in one of the fastest growing industries, at DHL eCommerce, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.

• Competitive Pay
• Bonus Programs
• Retirement Savings - 401k with company match
• Medical, Dental, Vision, Well-being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company Paid Holidays and Floating Holidays
• Paid Parental Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short Term and Long-Term Disability
• Life Insurance

Salary Range: $82,200 - $109,600

This compensation range is provided as a reasonable estimate of the salary range for this role. Factors that may be used to determine your actual salary may include but are not limited to your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

EQUAL OPPORTUNITY EMPLOYER - VETERANS / DISABILITY