Logistics Operations Supervisor – DC Team Leader

DHL eCommerce; Sumner (WA); On-site; USD 73,000 - 94,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Paid Time Off

Paid Holidays

Parental Leave

Employee Discount Program

Life Insurance

Short Term Disability

Long Term Disability

Job summary

DHL eCommerce in Sumner, WA is seeking an Operations Supervisor to execute policies ensuring efficient handling of mail and small parcels in our Distribution Center. You will supervise staff, manage workflow, and uphold safety and quality standards.

The role requires strong leadership, experience in distribution environments, and ability to drive process improvements. Competitive pay with comprehensive benefits and opportunities for advancement in a fast-growing logistics company.

Qualifications

• HS Diploma/GED with 2 years of external supervisory experience or 1 year of DHL eCommerce Operations Trainer/Quality experience.
• 2 years’ experience working in a distribution/mail/ or similar environment.
• Knowledge of operations quality and safety programs.

Responsibilities

• Assign work, set completion dates, review work, and manage performance in accordance with organizational policies and procedures.
• Supervise employees, mail/small parcel processing, quality process, and transportation in accordance with DHL eCommerce policies and procedures to obtain optimal quality and profitability in the assigned departments.
• Establish an environment of teamwork, employee involvement/empowerment, fairness, and consistency.
• Ensure proper staffing by department and shift, following guidelines based on scheduled mail/small parcel volume. Oversee employees’ attendance and time management.
• Conduct performance reviews, coach and train direct employees.
• Monitor and ensure that all facility equipment is working correctly and meeting production standards.
• Support development and implementation of the DHL eCommerce Distribution Center Business Plan through timely and accurate fulfillment and operations, while maintaining cost and quality efficiencies
• Review productivity, KPI, and quality reports to ensure department is meeting pre-established targets and take necessary steps when targets are not being met.
• Recommend measures to improve production methods, working conditions, and increased efficiencies
• Oversee safety activities to include ensuring compliance with DHL’s safety policy and ensuring bi-annual Safety Methods and Employee Training is conducted.
• Supports HR Business Partner in the recruitment and interview process of new hires.
• Act as liaison between the facility and the on-site postal clerks. Keep updated on all postal rate/regulatory changes.
• Perform other related duties as assigned.

Skills

Leadership

Motivational skills

Communication

Analytical thinking

Problem solving

Education

HS Diploma/GED

Bachelor's degree

Tools

MS Word

MS Excel

PowerPoint

Job description

DHL eCommerce in Sumner, WA is seeking an Operations Supervisor to execute policies ensuring efficient handling of mail and small parcels in our Distribution Center. You will supervise staff, manage workflow, and uphold safety and quality standards.

The role requires strong leadership, experience in distribution environments, and ability to drive process improvements. Competitive pay with comprehensive benefits and opportunities for advancement in a fast-growing logistics company.