DC IT Systems & Support Analyst

puma; Arizona; On-site; USD 52,000 - 69,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA is seeking a IT Help Desk professional to provide basic technical support in a fast-paced distribution center environment. You will assist with login issues, hardware concerns, and help maintain IT equipment such as PCs, RF scanners, and printers.

The role requires strong customer service skills, attention to detail, and the ability to escalate complex issues to IT or vendors as needed. Travel may be occasional and a Bachelor's degree is preferred.

Qualifications

• Bachelor's degree preferred.
• 1-2 years distribution center operations.
• Excellent time management skills.
• Ability to pivot on a dime and react to a fast-paced environment.
• Proficient in Microsoft applications: Outlook, Word, Excel & PowerPoint.

Responsibilities

• Provide basic technical support for warehouse users, workstations, printers, scanners, and other common IT equipment.
• Assist with troubleshooting login issues, application access, printing problems, device connectivity, and basic hardware concerns.
• Help support warehouse and business systems by gathering details, following troubleshooting steps, and escalating issues when needed.
• Create, update, and close support tickets with clear notes, status updates, and resolution information.
• Support setup, replacement, and basic configuration of PCs, RF scanners, label printers, and workstations.
• Communicate clearly with operations and IT teams to understand issues and provide timely updates.

Skills

Time management

Customer service

Teamwork

Troubleshooting

Escalation to IT/vendor

Attention to detail

Learning new systems

Networking concepts

Education

Bachelor's degree preferred

Tools

Outlook

Word

Excel

PowerPoint

Job description

PUMA is seeking a IT Help Desk professional to provide basic technical support in a fast-paced distribution center environment. You will assist with login issues, hardware concerns, and help maintain IT equipment such as PCs, RF scanners, and printers.

The role requires strong customer service skills, attention to detail, and the ability to escalate complex issues to IT or vendors as needed. Travel may be occasional and a Bachelor's degree is preferred.