Analyst Distribution Center System Management

PUMA North America, Inc.; United States; On-site; USD 52,000 - 69,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA North America, Inc. is seeking an IT Help Desk Associate to provide basic technical support for warehouse users, workstations, printers, scanners, and other common IT equipment in a fast-paced distribution center.

You will troubleshoot login issues, application access, printing problems, device connectivity, and basic hardware concerns, while following documented procedures and maintaining ticket quality.

Qualifications

• Bachelor’s degree preferred.
• 1-2 years distribution center operations experience is a plus.
• Strong customer-service mindset and problem-solving ability.

Responsibilities

• Provide basic technical support for warehouse users, workstations, printers, scanners, and common IT equipment.
• Assist with troubleshooting login issues, application access, printing problems, device connectivity, and basic hardware concerns.
• Create, update, and close support tickets with clear notes, status updates, and resolution information.
• Support setup, replacement, and basic configuration of PCs, RF scanners, label printers, and workstations.
• Escalate complex issues to IT teams when needed and communicate timely updates.

Skills

Time management

Customer service

Adaptability

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine.

YOUR MISSION

Provide basic technical support for warehouse users, workstations, printers, scanners, and other common IT equipment.

Assist with troubleshooting login issues, application access, printing problems, device connectivity, and basic hardware concerns.

Help support warehouse and business systems by gathering details, following troubleshooting steps, and escalating issues when needed.

Create, update, and close support tickets with clear notes, status updates, and resolution information.

Support setup, replacement, and basic configuration of PCs, RF scanners, label printers, and workstations.

Communicate clearly with operations and IT teams to understand issues and provide timely updates.

Assist with testing, deployments, upgrades, and small IT projects under guidance from senior team members.

Follow documented procedures, checklists, and basic troubleshooting guides.

Help maintain simple documentation for recurring issues, device setup, and support processes.

Escalate complex or business-impacting issues to the appropriate IT, vendor, or support team.

During these escalations time may bleed over normal working hours.

Provide professional customer service and support to users in a fast-paced distribution center environment.

Maintain attention to detail when handling equipment, tickets, and user requests.

Demonstrate reliability, teamwork, and a willingness to learn new systems and processes.

YOUR TALENT

• Bachelor’s degree preferred
• 1-2 years distribution center operations
• Excellent time management skills
• Ability to pivot on a dime and react to a fast-paced environment
• Ability to confidently escal ...?
• Professional customer service/support to users in a fast-paced distribution center environment
• Attention to detail when handling equipment, tickets, and user requests
• Reliable, team oriented, and ability to learn new systems and processes.
• Networking concepts, and common IT hardware experience preferred.
• Previous help desk, technical support, warehouse, logistics, or customer service experience preferred, but not required
• Proficient in Microsoft applications: Outlook, Word, Excel & PowerPoint
• Occasional travel may be required

The hiring range base pay for this position is $51,800-$68,905 + Bonus + Benefits (Benefit Summary Corporate) Pay may vary depending on job-related knowledge, skills, and experience.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability.

Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience.

To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process.

We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers.

The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

PUMA is an Equal Employment Opportunity (EEO) employer.

It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.

For additional information, please contact: [e-mail]