DC Fulfillment Ops Lead — Peak Performance & Growth

Alo; North East (MD); Vor Ort; USD 110.000 - 160.000; Vollzeit

Zusammenfassung

Alo is seeking a Senior Operations Manager for our DC to lead high-volume fulfillment, inbound, outbound and returns. You will drive safety, productivity, and continuous improvement while coaching managers and frontline staff.

Ideal candidates have 5–8+ years in fast-paced operations, a data-driven mindset, and strong cross-functional collaboration skills, with a Bachelor’s degree in a related field. This role may require night/weekend shifts and peak-season coverage.

Qualifikationen

• Bachelor's degree in a related field preferred.
• 5-8+ years of progressive operations leadership experience in e-commerce, fulfillment, or high-volume distribution.
• Experience leading large teams in a multi-shift environment.
• Strong execution in fast-paced, high-change environments.
• Hands-on leadership style with the ability to coach and develop teams.
• Working knowledge of WMS, labor management systems, and fulfillment KPIs.
• Excellent communication and cross-functional collaboration skills.

Aufgaben

• Fulfillment Operations Execution across inbound, outbound, and returns.
• Lead daily operations across receiving, put-away, picking, packing, shipping, and returns.
• Ensure SLAs for same-day and next-day order fulfillment.
• Monitor real-time performance and adjust labor and workflows.
• Lead and develop Operations Managers, Area Managers, and frontline leaders.
• Drive safety performance and compliance with workplace standards.
• Peak-season planning including staffing, training and shift coverage.
• Manage labor productivity, attendance, and overtime to meet volume.
• Drive Lean, Six Sigma, and Kaizen initiatives to improve speed and quality.
• Ensure effective use of WMS, OMS, labor management and fulfillment technologies.
• Collaborate with IT, engineering and other teams; support automation rollouts.
• Control departmental labor and operating costs within budget.

Kenntnisse

Data-driven

Analytical thinking

People leadership

Cross-functional collaboration

Communication

Ausbildung

Bachelor's degree in supply chain, operations, business, engineering, or related field

Tools

WMS

Labor management systems

Fulfillment KPIs

Jobbeschreibung

Alo is seeking a Senior Operations Manager for our DC to lead high-volume fulfillment, inbound, outbound and returns. You will drive safety, productivity, and continuous improvement while coaching managers and frontline staff.

Ideal candidates have 5–8+ years in fast-paced operations, a data-driven mindset, and strong cross-functional collaboration skills, with a Bachelor’s degree in a related field. This role may require night/weekend shifts and peak-season coverage.