Daytime Housing Program Supervisor (LGBTQ Youth)

Ali Forney Center; New York (NY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Holidays

Job summary

The Ali Forney Center seeks a Housing Daytime Program Supervisor to oversee daily operations of housing programs for LGBTQ+ youth experiencing homelessness in Manhattan and Brooklyn. This leadership role emphasizes safety, trauma-informed practice, and an affirming environment.

Key duties include staffing, supervision, crisis intervention, documentation, and collaboration with care teams and the Director of Housing Programs.

Qualifications

• High School Diploma or equivalent required.
• Minimum of two (2) years of experience in residential, shelter, supportive housing, transitional living or youth serving programs.
• Minimum of one (1) year of supervisory or leadership experience including coaching, scheduling and overseeing youth-facing staff.

Responsibilities

• Create and manage monthly & daily staff schedules.
• Ensure all shifts are fully covered; coordinate call outs and last minute coverage.
• Participate in hiring, onboarding and training of Youth Counselors.
• Provide direct supervision to Resident Advocates (7am-3pm & 3pm-11pm).
• Conduct regular supervision with Youth Counselors.
• Provide real time coaching and guidance.
• Address staff performance concerns and elevate as needed.
• Ensure sites are safe, stocked, clean and functional.
• Oversee food and supply tracking/ordering in collaboration with the Operations Team.
• Ensure work orders are submitted and followed up on.
• Maintain smooth day to day program flow.
• Lead real-time crisis intervention and de-escalation.
• Address resident concerns, grievances & conflicts.
• Ensure residents are connected to services and engaging with care teams.
• Provide immediate response to incidents and ensure proper documentation.
• Ensure completion and accuracy of: Log books, Incident reports, Resident charts, Group notes & binders.
• Support audit preparation and compliance processes.
• Serve as main point of contact for daily program updates.
• Communicate key issues to Director of Housing Programs.
• Participate/lead treatment team & staff meetings.
• Provide on-call support from 7am-7pm on scheduled workdays.

Education

High School Diploma or equivalent

Job description

The Ali Forney Center seeks a Housing Daytime Program Supervisor to oversee daily operations of housing programs for LGBTQ+ youth experiencing homelessness in Manhattan and Brooklyn. This leadership role emphasizes safety, trauma-informed practice, and an affirming environment.

Key duties include staffing, supervision, crisis intervention, documentation, and collaboration with care teams and the Director of Housing Programs.