Daytime Program Supervisor

Ali Forney Center; New York (NY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Holidays

Job summary

The Ali Forney Center seeks a Housing Daytime Program Supervisor to oversee daily operations of housing programs for LGBTQ+ youth experiencing homelessness in Manhattan and Brooklyn. This leadership role emphasizes safety, trauma-informed practice, and an affirming environment.

Key duties include staffing, supervision, crisis intervention, documentation, and collaboration with care teams and the Director of Housing Programs.

Qualifications

• High School Diploma or equivalent required.
• Minimum of two (2) years of experience in residential, shelter, supportive housing, transitional living or youth serving programs.
• Minimum of one (1) year of supervisory or leadership experience including coaching, scheduling and overseeing youth-facing staff.

Responsibilities

• Create and manage monthly & daily staff schedules.
• Ensure all shifts are fully covered; coordinate call outs and last minute coverage.
• Participate in hiring, onboarding and training of Youth Counselors.
• Provide direct supervision to Resident Advocates (7am-3pm & 3pm-11pm).
• Conduct regular supervision with Youth Counselors.
• Provide real time coaching and guidance.
• Address staff performance concerns and elevate as needed.
• Ensure sites are safe, stocked, clean and functional.
• Oversee food and supply tracking/ordering in collaboration with the Operations Team.
• Ensure work orders are submitted and followed up on.
• Maintain smooth day to day program flow.
• Lead real-time crisis intervention and de-escalation.
• Address resident concerns, grievances & conflicts.
• Ensure residents are connected to services and engaging with care teams.
• Provide immediate response to incidents and ensure proper documentation.
• Ensure completion and accuracy of: Log books, Incident reports, Resident charts, Group notes & binders.
• Support audit preparation and compliance processes.
• Serve as main point of contact for daily program updates.
• Communicate key issues to Director of Housing Programs.
• Participate/lead treatment team & staff meetings.
• Provide on-call support from 7am-7pm on scheduled workdays.

Education

High School Diploma or equivalent

Job description

Job DetailsLevel: ManagementJob Location: New York, NY 10018Position Type: Full TimeEducation Level: High SchoolSalary Range: $70,000.00 - $70,000.00 SalaryTravel Percentage: Road WarriorJob Shift: DayJob Category: Nonprofit - Social Services

POSITION SUMMARY

The Housing Daytime Program Supervisor is responsible for the daily operations of assigned housing programs, including programs serving transgender and gender-expansive youth experiencing homelessness. This position plays a critical leadership role in creating a safe, affirming, trauma-informed, and inclusive environment that supports the well-being, dignity, and independence of LGBTQ+ young people.

SCHEDULE

Sunday- Thursday or Tuesday - Saturday

LOCATION

Manhattan and Brooklyn

KEY RESPONSIBILITIES

• Staffing & Scheduling
  • Create and manage monthly & daily staff schedules
  • Ensure all shifts are fully covered; coordinate call outs and last minute coverage
  • Participate in hiring, onboarding and training of Youth Counselors
  • Provide direct supervision to Resident Advocates (7am-3pm & 3pm-11pm)
• Supervision & Staff Development
  • Conduct regular supervision with Youth Counselors
  • Provide real time coaching and guidance
  • Address staff performance concerns and elevate as needed
• Daily Operations
  • Ensure sites are safe, stocked, clean and functional
  • Oversee food and supply tracking/ordering in collaboration with the Operations Team
  • Ensure work orders are submitted and followed up on
  • Maintain smooth day to day program flow
• Resident Support & Crisis Management
  • Lead real-time crisis intervention and de-escalation
  • Address resident concerns, grievances & conflicts
  • Ensure residents are connected to services and engaging with care teams
  • Provide immediate response to incidents and ensure proper documentation
• Administrative Oversight
  • Ensure completion and accuracy of:
  • Log books
  • Incident reports
  • Resident charts
  • Group notes & binders
  • Support audit preparation and compliance processes
• Communication & Coordination
  • Serve as main point of contact for daily program updates
  • Communicate key issues to Director of Housing Programs
  • Participate/lead treatment team & staff meetings
• On-Call Requirements
  • Provide on-call support from 7am-7pm on scheduled workdays

QUALIFICATIONS

• High School Diploma or equivalent required
• Minimum of two (2) years of experience in residential, shelter, supportive housing, transitional living or youth serving programs
• Minimum of one (1) year of supervisory or leadership experience including coaching, scheduling and overseeing youth-facing staff

PREFERRED QUALIFICATIONS

• Experience working with LGBTQIA+ youth, young adults experiencing homelessness or other vulnerable populations
• Knowledge of trauma-informed care, harm reduction, positive youth development and crisis intervention models
• Experience participating in hiring, onboarding and training of direct care staff
• Experience supporting compliance activities, audits and quality assurance processes
• Familiarity with residential housing regulations, documentation standards and program operations
• Bilingual or multilingual skills are a plus

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Primarily works in a 24 hour residential housing environment
• Frequently walks throughout the site to monitor safety, conduct room checks and support staff and residents
• Will be required to respond to behavioral crises, emergencies and other high-pressure situations requiring sound judgment and timely decision-making
• Occasionally lifts and moves supplies weighing up to 25 pounds and assists with maintaining an organized program environment
• Must be able to travel between housing sites as needed

CORE & ROLE-SPECIFIC COMPETENCIES

• AFC Core Competencies (examples)
  • Mission alignment and commitment to affirming, youth-centered practice
  • Cultural humility and ability to work effectively with diverse LGBTQ+ youth populations
  • Trauma-informed, strengths-based approach to service delivery and collaboration
  • Clear communication, professionalism, and accountability
  • Adaptability, sound judgment, and ability to respond calmly in fast-paced environments
• Role-Related Competencies (examples)
  • Provides clear direction, coaching, accountability and support to Youth Counselors
  • Effectively manages staffing, scheduling, coverage and overall program operations
  • Responds calmly and confidently to emergencies while exercising sound independent judgment
  • Maintains effective communication with staff, leadership and interdisciplinary teams to ensure continuity of care
  • Promotes a safe, respectful, trauma-informed and affirming environment that supports resident well being and engagement

BENEFITS & TOTAL REWARDS

• Medical, Dental, and Vision Insurance
• 401(k) with up to a 5% employer match (vested after five years)
• Generous Paid Time Off, Sick Leave, Personal Leave, and 12 Paid Holidays
• Employee Assistance Program (EAP)
• Professional Development Opportunities
• Mission-driven, inclusive workplace culture