Day Spa Lead

UFC GYM - Whitestown, IN; Honolulu, Northern (HI, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Tuition assistance

Job summary

UFC GYM Whitestown IN is seeking a Day Spa Lead to oversee our Recovery Center and elevate member experience. You will guide members through recovery modalities and drive studio growth by selling monthly subscriptions and supplements.

Ideal candidates have a proven sales track record, strong customer service skills, and excellent interpersonal communication to educate members on recovery science and benefits.

Qualifications

• Strong customer service fundamentals.
• Proven sales-driven background.
• Excellent interpersonal communication.

Responsibilities

• Conduct safe, knowledgeable recovery sessions with advanced modalities.
• Introduce guests to the Recovery Center and sell monthly subscriptions.
• Set up and track client programs, including dotFIT profiles.
• Maintain a pristine, welcoming Recovery Center environment.
• Engage with members and encourage recovery routines.

Skills

Customer service

Sales experience

Interpersonal communication

Education

High school diploma / GED

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Tuition assistance

We Empower the Fighting Spirit in You!

At UFC GYM, we raise the bar of what a "Big Gym" experience should be. We offer our members everything under one roof—from MMA-inspired training and robust cardio to specialized studio classes and state-of-the-art recovery. We are looking for an energetic, sales-driven, and client-focused Day Spa Lead to elevate our member experience and oversee our cutting-edge Recovery Centers.

The Mission

As a Day Spa Lead, you are at the intersection of Service, Science, and Sales. You will guide members through our advanced recovery modalities, help them optimize their athletic longevity, and drive studio growth by selling Recovery Center subscriptions and retail supplements. You will bring our core T.R.A.I.N. philosophy (Timely, Ready, Aware, Inspiring, Noble) to life every day.

Key Responsibilities

• Session Excellence: Conduct safe, knowledgeable, and effective recovery sessions utilizing our state-of-the-art equipment and modalities.
• Sales & Growth: Introduce guests and members to the Recovery Center, deliver impactful introductory sessions, and successfully sell monthly subscriptions and packages.
• Program Administration: Ensure accurate setup and ongoing tracking of client programs, including dotFIT profiles, lifestyle supplements, and modality utilization.
• Operational Standards: Maintain a pristine, organized, and welcoming environment throughout the Recovery Center, ensuring all equipment is clean and fully operational.
• Community Connection: Respond professionally to member inquiries, build strong relationships, and actively encourage member involvement in recovery routines.

What You Bring

• Expertise: A strong understanding of customer service fundamentals and a proven track record in a sales-driven environment.
• Energy & Drive: High motivation to hit sales performance metrics and the ability to execute successful weekend operations.
• Communication: Exceptional interpersonal skills with the ability to educate members on recovery science and supplement benefits.
• Education: High school diploma or general education degree (GED).

Certifications

• Current dotFIT certification (or willingness to complete during onboarding).
• Current CPR/AED certification (or in progress).

Why Join the Team?

• Free Membership Perks: Complimentary access to all our premier fitness facilities.
• Flexible Scheduling: Shift options tailored around client needs and your personal availability.
• Paid Training & Coaching: Comprehensive paid onboarding program covering sales fundamentals, plus ongoing 1:1 business coaching.
• Certification Support: Access to online courses and certifications that provide required CEUs to keep your professional credentials active.
• Comprehensive Benefits: Access to medical, dental, and vision insurance, tuition assistance, and performance-based bonuses for eligible employees.