Day Spa Lead

UFC Gym; Hilo (HI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Training & development

Free uniforms

Opportunity for advancement

Wellness resources

Free gym membership

Employee discounts

Job summary

UFC Gym in Hilo, Hawaii, is looking for a Day Spa Lead to drive the success of our Recovery Center by ensuring a premium experience for members. You will conduct recovery sessions, manage client programs, and engage with members to promote our services. The ideal candidate has a background in customer service and sales, exceptional communication skills, and the ability to work flexible hours. We offer competitive salary, performance bonuses, health insurance, and opportunities for growth.

Qualifications

• Proven background in customer service and sales; experience in a spa or wellness environment is preferred.
• Must have strong communication skills and be able to execute successful weekend events.
• Availability to work weekends and maintain a flexible schedule.

Responsibilities

• Conduct safe and effective recovery sessions using state-of-the-art modalities.
• Sell Recovery Center subscriptions and provide introductory sessions to members and guests.
• Oversee the administration of client programs.

Skills

Communication skills

Sales experience

Customer service

Event execution

Education

High School Diploma or GED

Tools

dotFIT certification

CPR/AED certification

Personal Training certification

Job description

Benefits

• Bonus based on performance
• Health insurance
• Training & development
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Wellness resources

We Empower the Fighting Spirit in You!

The Day Spa Lead is responsible for driving the success of our Recovery Center by ensuring a premium member experience and delivering high-quality service. You will lead the department through science-backed recovery modalities, professional session delivery, and a focus on growing the recovery community within the gym.

What We Offer

• Compensation: Commission and performance-based bonuses.
• Comprehensive Benefits: Health, Dental, and Vision insurance (for eligible employees).
• Growth: Tuition assistance and opportunities for career advancement.
• Perks: Free gym membership, employee discounts, and free or discounted recertifications (NASM, ACE, ISSA).

Key Responsibilities

Service & Session Delivery

• Expert Recovery: Conduct safe and effective recovery sessions using our state-of-the-art modalities.
• Science-Based Results: Focus on changing lives through Service, Science, and Sales, ensuring accurate administration of client programs and modality usage.
• T.R.A.I.N. Values: Bring our core values to life by being Timely, Ready, Aware, Inspiring, and Noble in every interaction.
• Department Standards: Maintain the organization, cleanliness, and professional presentation of the Recovery Center.

Sales & Member Engagement

• Drive Revenue: Sell Recovery Center subscriptions and provide introductory sessions to members and guests.
• Brand Ambassador: Act as a leader on the floor, promoting the UFC GYM “Train Different” philosophy.
• Community Involvement: Assist members and encourage regular involvement in the Recovery Center to enhance their overall fitness results.
• Professionalism: Respond to all requests and inquiries from guests and staff with the highest level of professionalism.

Administration & Training

• Program Management: Oversee the administration of client programs, including dotFIT and supplement integration.
• Onboarding: Participate in our paid onboarding program to master the fundamentals of sales and business growth.

Qualifications

• Experience: Proven background in customer service and sales; experience in a spa or wellness environment is preferred.
• Skills: Strong communication skills and the ability to set up and execute successful weekend events.
• Education: High School Diploma or GED required.
• Certifications:
  • Current CPR/AED certification.
  • Current dotFIT certification (or in progress).
  • A nationally recognized Personal Training certification is a plus.
• Availability: Must be able to work weekends and maintain a flexible schedule.