Day Spa Associate

Hand & Stone Massage and Facial Spa; Austin (TX); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Paid Vacation

Free Training

Discounts on products and services

Flexible schedules

Energetic and supportive environment

Job summary

Hand & Stone Massage and Facial Spa is seeking a Front Desk Associate to be the vital link in delivering an outstanding spa experience. You will meet membership sales goals, schedule appointments, and provide excellent customer service while maintaining a clean, welcoming environment.

Available shifts offer flexibility for full-time or part-time work. Training will be provided to learn the menu of services and promotions.

Qualifications

• High school diploma or equivalent is required.
• Must be 18 years old or older.
• Must be exceptionally organized with great attention to detail.
• Must be a strong team player with ability to work independently.

Responsibilities

• Meet membership sales goals.
• Have excellent customer service to members and guests, building lasting relationships.
• Communicate promotions and service options to clients.
• Attend to phones, schedule appointments, and file documents.
• Uphold spa cleanliness standards and maintain a positive attitude.
• Be flexible with hours and participate in various duties as assigned.

Skills

Customer service

Sales

Scheduling

Communication

Team player

Organized

Education

High school diploma

Tools

POS system

Scheduling software

Microsoft Office

Job description

Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.

Hand and Stone Massage and Facial Spa, located by The Domain, is seeking a Front Desk Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding!

Do people often refer to you as their \"energetic\" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!

We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you!

Responsibilities

• Meet membership sales goals
• Detailed knowledge of the menu of services – don't worry, we'll train you!
• Have excellent customer service to members and guests, while building relationships that last
• Capable of working flexible hours
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Bring a positive and energetic attitude
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

What's in it for you?

• Competitive Compensation - hourly wage PLUS commissions.
• Contests - do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn't want discounts on products, services, AND gift cards?

Qualifications

• Having a high school diploma or equivalent is required
• Must be 18 years old or older
• Must be exceptionally organized and have great attention to detail
• Must be a strong team player with the ability to work independently with minimal supervision

Benefits We Offer

• Medical/Dental/Vision
• 401K
• Supplemental Insurance
• Paid Vacation
• Free Training
• Discounts on products and services
• Flexible schedules
• Energetic and supportive family environment
• Competitive wages and multiple avenues for increased pay

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.