Day Shift IT Support Analyst — Remote

Twoconnect; United States; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Work from home

Flexible hours

Health benefits

Career development

Team outings

Wellness sessions

Inclusive culture

Global opportunities

Job summary

Twoconnect is seeking an IT Support / Service Desk Specialist to provide first- and second-level technical support to employees across office, client-site, and remote environments. You will troubleshoot hardware, software, Microsoft 365, connectivity, user access, and endpoint issues while managing IT tickets, assets, and account administration.

The role supports technology rollouts, security processes, documentation, and continuous service improvement, with work-from-home options and a

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Networking, or a related field.
• 1–2 years of IT support, service desk, helpdesk, or desktop support.
• Hands-on experience troubleshooting hardware, software, user access, Windows, Microsoft 365, and network connectivity issues.
• Experience administering users and access through Active Directory and/or Microsoft Entra ID.
• Experience using IT service management/helpdesk ticketing systems, including incident prioritisation, escalation, and SLA management.
• Experience configuring, deploying, and supporting laptops, desktops, mobile devices, and peripherals.

Responsibilities

• Provide Level 1 and Level 2 IT support via phone, email, chat, remote-support tools, and IT service portals.
• Troubleshoot Windows, Microsoft 365, business applications, laptops, desktops, mobile devices, printers, and peripherals.
• Diagnose connectivity issues (Wi‑Fi, VPN, LAN, remote access) and resolve incidents.
• Administer Active Directory, Microsoft Entra ID, Microsoft 365 accounts, passwords, MFA, and user access.
• Manage IT service tickets, logging, prioritising, troubleshooting, resolution, documentation, and closure.
• Configure, deploy, track, repair, replace, and recover IT equipment and assets; maintain inventory.
• Support software deployments, technology projects, cybersecurity processes, audits, and knowledge-base docs.

Skills

Technical troubleshooting

Communication

Customer service

Documentation

Multitasking

Education

Bachelor’s degree in IT/CS/IS or related field

Tools

Active Directory

Microsoft Entra ID

Intune

Teams

SharePoint

VPN/Wi-Fi

ITIL

IT asset management

Job description

Twoconnect is seeking an IT Support / Service Desk Specialist to provide first- and second-level technical support to employees across office, client-site, and remote environments. You will troubleshoot hardware, software, Microsoft 365, connectivity, user access, and endpoint issues while managing IT tickets, assets, and account administration.

The role supports technology rollouts, security processes, documentation, and continuous service improvement, with work-from-home options and a