Day Services Program Manager — Growth & Quality

Life Unlimited; Liberty (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Life Unlimited is seeking a Program Manager for the My Day Program in Liberty, MO, to coordinate supports for people attending and adjusting to day services. You will manage a caseload, monitor program quality, and ensure fiscal responsibility and compliance with funding sources and accreditation standards.

You will design, implement, supervise and evaluate programs, maintain ISP goals, and lead ISP meetings with coordinators and guardians when applicable.

Qualifications

• Bachelor’s Degree in position related field or eight years related experience.
• Must obtain and maintain training and certification in all required areas such as Abuse/Neglect, CPR, First Aid, Level I Medication Administration and Positive Behavior Supports.
• Minimum of one year supervisory experience with individuals with developmental disabilities.
• Ability to develop, implement, and evaluate treatment plans.
• Must be at least 18 years of age.
• Must have reliable personal vehicle for transporting clients.
• Must obtain a Class E driver’s license during new hire orientation– must carry minimum coverage applicable by law for auto insurance?

Responsibilities

• Design, implement, coordinate, supervise and evaluate programs for all assigned people supported by Life Unlimited My Day Program.
• Assure the quality of habilitative support services at Day Program.
• Develop ISP goals in a timely manner based on input from the person supported, My Day staff, family, other staff, and personal observations.
• Facilitate the Individual Support Plan (ISP) meeting, with Support Coordinator, according to the desires of the person supported and guardian, when applicable.
• Submit required forms/summaries and monitor program entries in Therap as needed, so they are correct and complete.
• Safeguard confidentiality, privacy, dignity, safety, health, and the civil rights of the people we support and our co-workers.
• Maintain familiarity with and follow Life Unlimited policies and procedures.
• Maintain program records.
• Maintain confidentiality regarding all personnel matters.
• Lead program growth, expansion and improved efficiencies.
• Show initiative and creativity in problem solving.
• Collaborate on innovative approaches to increase satisfaction with programming for individual served and their guardians.
• Identify opportunities for program growth based on data
• Participate in community activities for the purpose of educating others on available services.
• Serve as a community resource in the area of IDD.
• Develop schedules for paid staff and volunteers to ensure appropriate levels of staff and volunteer coverage to both reach the store’s financial goals and be able to provide excellent customer service.
• Participate in staffing morning support in collaboration with other departments.
• Ensuring billing is accurate and timely and supported by appropriate documentation.
• Participate in ongoing group and individualized support staff training, evaluation, and development.
• Conduct regularly scheduled communication with staff/volunteers to provide direction, guidance and oversight to personnel.
• Provide inspirational leadership to staff and volunteers, setting operational performance standards and offering training.
• Maintain current knowledge of agency policies and procedures as they relate to personnel; monitor staff for adherence to policies and procedures
• Engage in progressive discipline procedures when needed; write performance improvement plans that put corrective action in place to ensure staff is in compliance when necessary.
• Conduct investigations should allegations of misconduct arise,
• Provide timely direction and feedback to appropriate authorities
• Foster strong communication within and between all programs and the overall organization
• Enhance public relations, as requested, for Life Unlimited, including representing the agency at community meetings, conferences, and meetings with other agencies, as needed.
• Demonstrate ability to relate effectively with co-workers and guardians; give and receive feedback in a positive, supportive manner.
• Communicate directly and clearly in verbal and written form.
• Carry a phone to respond to program situations during the regular work schedule and after hours for emergencies.
• Actively attend and participate in QA, Health Team and Administrative Team, as well as any other required meetings.
• Maintain the ability to effectively and efficiently use computers or mobile devices to input, access, modify, or output information.
• Other duties as assigned.
• Office/home environment with noises from those we support, appliances, and telephones. May be exposed to bloodborne pathogens and/or infectious diseases.

Skills

Supervisory experience

Program management

Communication skills

Problem solving

Education

Bachelor’s Degree in related field

Job description

Life Unlimited is seeking a Program Manager for the My Day Program in Liberty, MO, to coordinate supports for people attending and adjusting to day services. You will manage a caseload, monitor program quality, and ensure fiscal responsibility and compliance with funding sources and accreditation standards.

You will design, implement, supervise and evaluate programs, maintain ISP goals, and lead ISP meetings with coordinators and guardians when applicable.