Datacenter Project Lead: Client-Facing Technical Ops

Reboot Monkey; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

A leading IT services provider in the United States is looking for a Technical Account Manager to serve as the primary contact for clients managing datacenter operations. Responsibilities include leading technical projects, managing budget oversight, and ensuring technical accuracy across operations. The ideal candidate will have 3+ years of relevant experience along with client-facing skills and familiarity with ITSM tools. This role also involves overseeing a technical team and maintaining clear communication with stakeholders.

Qualifications

• 3+ years in datacenter operations or technical infrastructure.
• Direct client-facing experience with technical background.
• Hands-on experience with server hardware and cabling.

Responsibilities

• Act as primary technical contact for clients.
• Lead client onboarding and technical review meetings.
• Manage project budgets and vendor invoices.

Skills

Client-facing experience

Technical communication

Project management

Team management

Hardware knowledge

Tools

Jira

ServiceNow

Zendesk

Job description

A leading IT services provider in the United States is looking for a Technical Account Manager to serve as the primary contact for clients managing datacenter operations. Responsibilities include leading technical projects, managing budget oversight, and ensuring technical accuracy across operations. The ideal candidate will have 3+ years of relevant experience along with client-facing skills and familiarity with ITSM tools. This role also involves overseeing a technical team and maintaining clear communication with stakeholders.