Datacenter Operations Director - 24/7 Reliability

Aligned Data Centers; Murphysboro (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

Aligned Data Centers in Illinois seeks a senior operations leader to drive strategic vision for 24x7 datacenter facilities, including Critical Facilities Operations, Maintenance, Security, and Safety. You will oversee budgets, SLAs, vendor relationships, and cross-functional teams to ensure 100% availability.

Responsibilities include managing campus operations, optimizing capacity and inventory, risk mitigation, and continuous improvement initiatives, while delivering exceptional service to

Qualifications

• Bachelor's degree preferred with 10 years' experience or 12-15 years of related experience in lieu of degree.
• Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents.
• Ability to project and time manage effectively.
• Ability to develop operational standards, project tracking, and management documents.
• Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints.
• Ability to make effective presentations and respond to questions from groups of managers, clients, customers, and the public.
• Requires a high level of commitment to customer service, whether co-workers or clients.
• Requires in-depth knowledge of all applicable rules, laws, codes, regulations, and ordinances in performing data/communications and MEP projects.

Responsibilities

• Provides senior leadership to drive strategic vision for Aligned's datacenters, including Critical Facilities Operations, Preventative Maintenance, Commissioning, Infrastructure, Service Delivery, Security, Logistics, and Safety on a Senior level.
• Manages Campus operations of the 24x7 Datacenter environment. Identifies and implements critical metrics necessary to manage and monitor the performance of overall operations including, but not limited to, capacity, availability, budget, and inventory.
• Ensures that all work performed within the Datacenter is done to high quality and without impact to any internal/external customers.
• Oversees requirements and delivery of services provided by Operations, Security, and Safety.
• Oversees and supports the level 5 commissioning, operations, and maintenance of all Datacenter mission critical infrastructure in order to achieve 100% availability. Manages Datacenter facility expansion and consolidation.
• Manages, coaches, and develops management team performing Datacenter operations.
• Manages and leads vendor relationship to maintain day to day operations and strategic goals for Datacenter Operations SLAs and deliverables.
• Will work closely with all strategic supply chain vendors to ensure Aligned's lean management strategies and continuous innovation and process improvement are fully implemented.
• Evaluates and mitigates risk on new and existing programs within datacenter program governance.
• Develops opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery.
• Drives Aligned's Sustainability Strategy and creates a program to improve the efficiency of the Datacenter operations.
• Engages in improvement projects, which often requires reaching out to a variety of support teams and driving them from conception to completion.
• Manages budgeting and forecasting, planning, deployment, incident and problem management, change management.
• Maintains documentation and diagrams capturing all essential parameters of Datacenter operations.
• Defines policies, procedures, and standards related to performance, capacity, availability, continuity, and security.
• Creates and delivers presentations to leadership team, company meetings, and conferences.
• Will meet all customer service levels and power utilization efficiency commitments and take an active role in on-going customer interaction.
• Manages customer service orders and remote hand requests.
• Supervise local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors, and customers.
• Ensure compliance with all safety procedures as well as utilization of personal protective equipment (PPE).
• Respond quickly and appropriately to emergency situations (i.e., fire, evacuation, equipment failure etc.) and any customer concerns.
• Ensures inventory control programs/purchase parts and supplies are maintained.
• Ensure compliance with applicable codes, requisitions, government agencies and AE directives as relates to building and critical environment operations.
• Operational Roles may also apply as necessary.

Skills

Executive leadership

Datacenter operations

Vendor management

Budgeting & forecasting

Compliance & safety

Cross-functional collaboration

Education

Bachelor's degree preferred

10+ years related experience

Job description

Aligned Data Centers in Illinois seeks a senior operations leader to drive strategic vision for 24x7 datacenter facilities, including Critical Facilities Operations, Maintenance, Security, and Safety. You will oversee budgets, SLAs, vendor relationships, and cross-functional teams to ensure 100% availability.

Responsibilities include managing campus operations, optimizing capacity and inventory, risk mitigation, and continuous improvement initiatives, while delivering exceptional service to